Some services are down after a server reboot

Discussions on webmail and the Professional version.
Post Reply
reinhard_g
Posts: 24
Joined: Mon Oct 24, 2011 12:06 pm

Some services are down after a server reboot

Post by reinhard_g » Thu Mar 10, 2022 11:48 am

After a server reboot (e.g. Windows patchday) following services are down:
- Chat Service
- HTTPMail Service
- IMAP Service
- Indexing Service
- Migration Service
- POP Service
- SMTP Connector.
These services have to be started manually either in MailEnable Management - Servers - localhost - System - Sevices Status or in Server Manager - Dashboard - local Server - Services.
This phenomenon appeared in version 10.37. A new installation doesn't help.
Reinhard Gojowsky
--------------------------
EAASDC IT Service Germany
ME Professional 10.40, Windows Server 2019

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Some services are down after a server reboot

Post by MailEnable-Ian » Thu Mar 10, 2022 11:45 pm

Hi,

Are the services you listed set to start automatically under the Windows > Services?
Regards,

Ian Margarone
MailEnable Support

reinhard_g
Posts: 24
Joined: Mon Oct 24, 2011 12:06 pm

Re: Some services are down after a server reboot

Post by reinhard_g » Sun Mar 13, 2022 8:03 am

MailEnable-Ian wrote:
Thu Mar 10, 2022 11:45 pm
Hi,

Are the services you listed set to start automatically under the Windows > Services?
Yes, all services are set to start automatically except Migration Service (Start manual). I don't use any migration.
Reinhard Gojowsky
--------------------------
EAASDC IT Service Germany
ME Professional 10.40, Windows Server 2019

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Some services are down after a server reboot

Post by MailEnable-Ian » Mon Mar 14, 2022 11:49 pm

Hi,

Have you inspected the Windows event log to see why the services were unable to start after the upgrade and system reboot?
Regards,

Ian Margarone
MailEnable Support

reinhard_g
Posts: 24
Joined: Mon Oct 24, 2011 12:06 pm

Re: Some services are down after a server reboot

Post by reinhard_g » Thu Mar 31, 2022 9:56 am

I got only one message in the event log:

Failure: (MailEnable POP3 Service (*:\**********\MailEnable\Bin64\MEPOPS.EXE) error: 10049) - ME-F0090: Unable to bind to IP Address (<ip4addr>), Port (110), Error (10049). Could not start service. Check that another service is not running or security software has not prevented access to the port.

No problems if I start manually the services.
Reinhard Gojowsky
--------------------------
EAASDC IT Service Germany
ME Professional 10.40, Windows Server 2019

reinhard_g
Posts: 24
Joined: Mon Oct 24, 2011 12:06 pm

Re: Some services are down after a server reboot

Post by reinhard_g » Wed Apr 20, 2022 4:39 pm

Following has helped to me:

ME-Installer: 11 Apply Strict Server Security Policy (Advanced Configuration Only)
Reinhard Gojowsky
--------------------------
EAASDC IT Service Germany
ME Professional 10.40, Windows Server 2019

h2esol
Posts: 2
Joined: Wed Aug 17, 2022 11:00 am

Re: Some services are down after a server reboot

Post by h2esol » Wed Aug 17, 2022 11:16 am

Hi reinhard_g,

I have the same issue after migration. All MailEnable services were not starting after reboot.
Would you describe the detail of how to fix the problem from "ME-Installer: 11 Apply Strict Server Security Policy (Advanced Configuration Only)"?

Thank you!

reinhard_g
Posts: 24
Joined: Mon Oct 24, 2011 12:06 pm

Re: Some services are down after a server reboot

Post by reinhard_g » Thu Aug 18, 2022 8:12 pm

  1. Please start in the folder .../bin the program meinstaller.exe.
    .
  2. Select # 11 (Apply Strict Server Security Policy)
    .
  3. Execute
    .
  4. Warning: Are you shure you wish to run the services under IME_SYSTEM? - Yes
    .
  5. Enter the old or a new password for IME-SYSTEM - ok
    .
  6. Wait until "Operation was completet sucessfully" (about 30 - 60 sec) - ok
    .
  7. Close meinstaller.
    .
  8. Stop and start all services via MailEnable Management: Servers-<host>-System-Services Status: Stop all Services - Start all Services (better than Restart all Services)
That's all.
Reinhard Gojowsky
--------------------------
EAASDC IT Service Germany
ME Professional 10.40, Windows Server 2019

h2esol
Posts: 2
Joined: Wed Aug 17, 2022 11:00 am

Re: Some services are down after a server reboot

Post by h2esol » Fri Aug 19, 2022 1:04 am

Thank you for your reply.
But I could see only 1,2,4,8,9,10,12,13. No 11 option for me.

If somebody knows what the 11 option set, please let me know.
I write script and set the schedule manager to start services at startup now.

Post Reply