SMTP Outbound Queue not sending

Discussions on webmail and the Professional version.
TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

SMTP Outbound Queue not sending

Post by TheStapler » Thu May 17, 2007 2:40 pm

I have 85 messages in my outbound queue that have been there for a few days, and I cannot send them. I have right-clicked and send all now, and it still does not send.

The email is not generating any delivery failures, or anything? I am stumped.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Fri May 18, 2007 6:52 am

What version of MailEnable are you using? Have you installed the 10030 hotfix? Are you running Plesk?
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Fri May 18, 2007 11:52 am

v2.37 (fresh install of 2000 server) and all patches/hotfixes are up to date. It was a standalone download and install of MailEnable, so PLESK is not installed.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Mon May 21, 2007 12:10 am

You do know that the 10030 hotfix is a MailEnable SMTP hotfix? Available from our web site hotfix page?

What do the logs say when the messages are trying to be sent? The debug logs should be showing errors of the message send failures.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Tue May 22, 2007 12:39 pm

MailEnable-Ben wrote:You do know that the 10030 hotfix is a MailEnable SMTP hotfix? Available from our web site hotfix page?

What do the logs say when the messages are trying to be sent? The debug logs should be showing errors of the message send failures.
Yes, the hotfix has been applied already, and as for the log file, what am I looking for? I can send you the log files, as I am not sure where or what I should be looking for.

I get a lot of these though:

05/16/07 12:48:19 ME-E0125: Connection Refused: (**our pop server ip**) was refused because the inbound connection limit has been reached.

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Tue May 22, 2007 12:56 pm

OK... I looked into it a little further, I had changed my SMTP setting back to my ISP, so anyway, I changed it back to the Mail Enable's SMTP, and sent out an email.

I have followed the logs (I have EVERY log logging) and it does not show anything about that email I tried. I know it was accepted, as it is in the outgoing queue with the status of 'UNSENT'. I clicked on it, and went to 'SEND NOW', and it changed the time, but that is all that happend.

I checked the logs again, and still... no trace of that email.

What is going on? Am I looking at the right log files? (the SMTP logs)

I need to get this working so that we can move to this new server, and shut down our old one.

Steve.

Brett Rowbotham
Posts: 542
Joined: Mon Nov 03, 2003 7:48 am
Location: Cape Town

Post by Brett Rowbotham » Wed May 23, 2007 11:25 am

Hi Steve,

Using 2.37 you can right-click on the file in the SMTP Outgoing queue and select View Send History from the popup menu. That will give you some indication of what is happening to the mail.

Cheers,
Brett

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Wed May 23, 2007 12:08 pm

there is no log generated, as the file is never being sent.

I just dont get it.

There is no reason for this? I have everythign set up (at least I am 99% positive), and it is accepting incoming, and everything.... as soon as I try to send out, nothing happens.

I just dont get it.

why can't i just send my email?!

Brett Rowbotham
Posts: 542
Joined: Mon Nov 03, 2003 7:48 am
Location: Cape Town

Post by Brett Rowbotham » Wed May 23, 2007 12:34 pm

If you can see the email in the outgoing queue in the MMC then there should be entries in the SMTP Activity log for ME at least receiving the email from your computer (check for your internal IP address).

After receiving there should be entries in the MTA activity log moving the mail from the inbound to the outbound queue.

Once in the outgoing queue there should be more entries for SMTP at least trying to contact the recipient's email server.

Why not post sections from the SMTP Activity/Debug and MTA Activity/Debug logs covering a period of about 5 minutes around the time you send the mail. At least that way someone might be able to spot something.

Cheers,
Brett

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Wed May 23, 2007 7:52 pm

I have looked at trying that... and there is no record of the email going through the server... which is REALLY weird. I will try it again, and post results.

I have all the logs logging, so i will check EVERY log file that there is.

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Wed May 23, 2007 8:10 pm

Ok... i hope this helps show something.

I did a test email from outlook, and it went through perfectly, so it will send email locally, but as soon as i tried to send to an external address (gmail.com) it sits and waits.

Here is the log:

Code: Select all

*** SMTP ACTIVITY LOG ***
05/23/07 15:52:14	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2			220 pop33.dzyn.net ESMTP MailEnable Service, Version: 0-2.37- ready at 05/23/07 15:52:14	0	0		
05/23/07 15:52:14	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2	EHLO	EHLO Programming	250-dzyn.com [72.38.71.2], this server offers 4 extensions	120	18		
05/23/07 15:52:14	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2	AUTH	AUTH LOGIN	334 VXNlcm5hbWU6	18	12		
05/23/07 15:52:14	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2	AUTH	{blank}	334 UGFzc3dvcmQ6	18	6	cds	
05/23/07 15:52:15	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2	AUTH	ZnVja29mZg==	235 Authenticated	19	14	cds	
05/23/07 15:52:15	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2	MAIL	MAIL FROM: <sstaples@dzyn.com>	250 Requested mail action okay, completed	43	32	cds	
05/23/07 15:52:15	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2	RCPT	RCPT TO: <monterra.enterprises@gmail.com>	250 Requested mail action okay, completed	43	43	cds	
05/23/07 15:52:15	SMTP-IN	B2F7410E5D474815AEDB31ABF924B3DB.MAI	868	72.38.71.2	DATA	DATA	354 Start mail input; end with <CRLF>.<CRLF>	46	6	cds	
05/23/07 15:52:19	SMTP-IN	BAC3194306FD4A99A1983721FDEF7198.MAI	868	72.38.71.2	QUIT	QUIT	221 Service closing transmission channel	42	6	cds	Testing


*** SMTP DEBUG LOG ***
05/23/07 15:52:15	ME-I0133: Authenticating User:cds using Connector Credentials
05/23/07 15:52:15	ME-I0108: [868] Relay Granted: Sender has authenticated.
05/23/07 15:52:16	ME-I0149: [868] B2F7410E5D474815AEDB31ABF924B3DB.MAI was received successfully and delivery thread was initiated
05/23/07 15:52:19	ME-I0074: [868] (Debug) end of conversation

*** SMTP W3C LOG ***
2007-05-23 15:52:14 72.38.71.2 SMTP-IN  192.168.0.12 868 EHLO EHLO+Programming 250-dzyn.com+[72.38.71.2],+this+server+offers+4+extensions DZYNMAIL 120 18  
2007-05-23 15:52:14 72.38.71.2 SMTP-IN  192.168.0.12 868 AUTH AUTH+LOGIN 334+VXNlcm5hbWU6 DZYNMAIL 18 12  
2007-05-23 15:52:14 72.38.71.2 SMTP-IN  192.168.0.12 868 AUTH {blank} 334+UGFzc3dvcmQ6 DZYNMAIL 18 6 cds 
2007-05-23 15:52:15 72.38.71.2 SMTP-IN  192.168.0.12 868 AUTH ZnVja29mZg== 235+Authenticated DZYNMAIL 19 14 cds 
2007-05-23 15:52:15 72.38.71.2 SMTP-IN  192.168.0.12 868 MAIL MAIL+FROM:+<sstaples@dzyn.com> 250+Requested+mail+action+okay,+completed DZYNMAIL 43 32 cds 
2007-05-23 15:52:15 72.38.71.2 SMTP-IN  192.168.0.12 868 RCPT RCPT+TO:+<monterra.enterprises@gmail.com> 250+Requested+mail+action+okay,+completed DZYNMAIL 43 43 cds 
2007-05-23 15:52:15 72.38.71.2 SMTP-IN  192.168.0.12 868 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> DZYNMAIL 46 6 cds 
2007-05-23 15:52:16 72.38.71.2 SMTP-IN  192.168.0.12 868 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> DZYNMAIL 43 3897 cds 
2007-05-23 15:52:19 72.38.71.2 SMTP-IN  192.168.0.12 868 QUIT QUIT 221+Service+closing+transmission+channel DZYNMAIL 42 6 cds 

*** MTA ACTIVITY LOG **
05/23/07 15:52:16	[B2F7410E5D474815AEDB31ABF924B3DB.MAI] from (SMTP) [SMTP:monterra.enterprises@gmail.com]->[SMTP:monterra.enterprises@gmail.com] System Default Route Applied.

*** MTA DEBUG LOG ***
05/23/07 15:52:16	Processing file B2F7410E5D474815AEDB31ABF924B3DB.MAI from queue SMTP
05/23/07 15:52:28	ME-MTA-ROUTE [B2F7410E5D474815AEDB31ABF924B3DB.MAI] from [SMTP] Connector queued to [SMTP] Connector as [2B9049423C7B4C2F91D214C5B9FCAE2B.MAI]
Please help! I have never had this much problems!

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Wed May 23, 2007 11:29 pm

It looks as though your SMTP port 25 might be blocked on the outbound. yuo can use the telnet command to find out whether you can get out of the server.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Thu May 24, 2007 12:00 pm

I have checked via telnet both ports 25 and 110 *just to be sure*.

From the server, everything is fine (out to mail.mailenable.com, and locally), then from another server on a different conenction to the problem server, and it was fine also.

So, it does not seem like a blocked port.

Brett Rowbotham
Posts: 542
Joined: Mon Nov 03, 2003 7:48 am
Location: Cape Town

Post by Brett Rowbotham » Thu May 24, 2007 12:33 pm

Have you checked that days SMTP Activity/Debug logs for any reference to 2B9049423C7B4C2F91D214C5B9FCAE2B.MAI ?

The only other thing I can think of is to check your DNS settings in ME. If ME can't find external mail servers it can't send the mail externally which is the symptom you are experiencing.

Cheers,
Brett

TheStapler
Posts: 16
Joined: Mon Mar 26, 2007 8:38 pm

Post by TheStapler » Fri Jun 01, 2007 3:58 pm

-- bump --

Still have this sissue, and as far as I know, the dns enteries are right, as it is using the same values that our old mail server is using, and it was working/running.

I am not sure what else to do here? Help?

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