SMTP Outbound Queue not sending
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
SMTP Outbound Queue not sending
I have 85 messages in my outbound queue that have been there for a few days, and I cannot send them. I have right-clicked and send all now, and it still does not send.
The email is not generating any delivery failures, or anything? I am stumped.
The email is not generating any delivery failures, or anything? I am stumped.
-
- Posts: 5858
- Joined: Fri Jan 16, 2004 6:49 am
- Location: Melbourne
What version of MailEnable are you using? Have you installed the 10030 hotfix? Are you running Plesk?
Regards,
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
-
- Posts: 5858
- Joined: Fri Jan 16, 2004 6:49 am
- Location: Melbourne
You do know that the 10030 hotfix is a MailEnable SMTP hotfix? Available from our web site hotfix page?
What do the logs say when the messages are trying to be sent? The debug logs should be showing errors of the message send failures.
What do the logs say when the messages are trying to be sent? The debug logs should be showing errors of the message send failures.
Regards,
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
Yes, the hotfix has been applied already, and as for the log file, what am I looking for? I can send you the log files, as I am not sure where or what I should be looking for.MailEnable-Ben wrote:You do know that the 10030 hotfix is a MailEnable SMTP hotfix? Available from our web site hotfix page?
What do the logs say when the messages are trying to be sent? The debug logs should be showing errors of the message send failures.
I get a lot of these though:
05/16/07 12:48:19 ME-E0125: Connection Refused: (**our pop server ip**) was refused because the inbound connection limit has been reached.
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
OK... I looked into it a little further, I had changed my SMTP setting back to my ISP, so anyway, I changed it back to the Mail Enable's SMTP, and sent out an email.
I have followed the logs (I have EVERY log logging) and it does not show anything about that email I tried. I know it was accepted, as it is in the outgoing queue with the status of 'UNSENT'. I clicked on it, and went to 'SEND NOW', and it changed the time, but that is all that happend.
I checked the logs again, and still... no trace of that email.
What is going on? Am I looking at the right log files? (the SMTP logs)
I need to get this working so that we can move to this new server, and shut down our old one.
Steve.
I have followed the logs (I have EVERY log logging) and it does not show anything about that email I tried. I know it was accepted, as it is in the outgoing queue with the status of 'UNSENT'. I clicked on it, and went to 'SEND NOW', and it changed the time, but that is all that happend.
I checked the logs again, and still... no trace of that email.
What is going on? Am I looking at the right log files? (the SMTP logs)
I need to get this working so that we can move to this new server, and shut down our old one.
Steve.
-
- Posts: 560
- Joined: Mon Nov 03, 2003 7:48 am
- Location: Cape Town
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
there is no log generated, as the file is never being sent.
I just dont get it.
There is no reason for this? I have everythign set up (at least I am 99% positive), and it is accepting incoming, and everything.... as soon as I try to send out, nothing happens.
I just dont get it.
why can't i just send my email?!
I just dont get it.
There is no reason for this? I have everythign set up (at least I am 99% positive), and it is accepting incoming, and everything.... as soon as I try to send out, nothing happens.
I just dont get it.
why can't i just send my email?!
-
- Posts: 560
- Joined: Mon Nov 03, 2003 7:48 am
- Location: Cape Town
If you can see the email in the outgoing queue in the MMC then there should be entries in the SMTP Activity log for ME at least receiving the email from your computer (check for your internal IP address).
After receiving there should be entries in the MTA activity log moving the mail from the inbound to the outbound queue.
Once in the outgoing queue there should be more entries for SMTP at least trying to contact the recipient's email server.
Why not post sections from the SMTP Activity/Debug and MTA Activity/Debug logs covering a period of about 5 minutes around the time you send the mail. At least that way someone might be able to spot something.
Cheers,
Brett
After receiving there should be entries in the MTA activity log moving the mail from the inbound to the outbound queue.
Once in the outgoing queue there should be more entries for SMTP at least trying to contact the recipient's email server.
Why not post sections from the SMTP Activity/Debug and MTA Activity/Debug logs covering a period of about 5 minutes around the time you send the mail. At least that way someone might be able to spot something.
Cheers,
Brett
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
Ok... i hope this helps show something.
I did a test email from outlook, and it went through perfectly, so it will send email locally, but as soon as i tried to send to an external address (gmail.com) it sits and waits.
Here is the log:
Please help! I have never had this much problems!
I did a test email from outlook, and it went through perfectly, so it will send email locally, but as soon as i tried to send to an external address (gmail.com) it sits and waits.
Here is the log:
Code: Select all
*** SMTP ACTIVITY LOG ***
05/23/07 15:52:14 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 220 pop33.dzyn.net ESMTP MailEnable Service, Version: 0-2.37- ready at 05/23/07 15:52:14 0 0
05/23/07 15:52:14 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 EHLO EHLO Programming 250-dzyn.com [72.38.71.2], this server offers 4 extensions 120 18
05/23/07 15:52:14 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
05/23/07 15:52:14 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 AUTH {blank} 334 UGFzc3dvcmQ6 18 6 cds
05/23/07 15:52:15 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 AUTH ZnVja29mZg== 235 Authenticated 19 14 cds
05/23/07 15:52:15 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 MAIL MAIL FROM: <sstaples@dzyn.com> 250 Requested mail action okay, completed 43 32 cds
05/23/07 15:52:15 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 RCPT RCPT TO: <monterra.enterprises@gmail.com> 250 Requested mail action okay, completed 43 43 cds
05/23/07 15:52:15 SMTP-IN B2F7410E5D474815AEDB31ABF924B3DB.MAI 868 72.38.71.2 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6 cds
05/23/07 15:52:19 SMTP-IN BAC3194306FD4A99A1983721FDEF7198.MAI 868 72.38.71.2 QUIT QUIT 221 Service closing transmission channel 42 6 cds Testing
*** SMTP DEBUG LOG ***
05/23/07 15:52:15 ME-I0133: Authenticating User:cds using Connector Credentials
05/23/07 15:52:15 ME-I0108: [868] Relay Granted: Sender has authenticated.
05/23/07 15:52:16 ME-I0149: [868] B2F7410E5D474815AEDB31ABF924B3DB.MAI was received successfully and delivery thread was initiated
05/23/07 15:52:19 ME-I0074: [868] (Debug) end of conversation
*** SMTP W3C LOG ***
2007-05-23 15:52:14 72.38.71.2 SMTP-IN 192.168.0.12 868 EHLO EHLO+Programming 250-dzyn.com+[72.38.71.2],+this+server+offers+4+extensions DZYNMAIL 120 18
2007-05-23 15:52:14 72.38.71.2 SMTP-IN 192.168.0.12 868 AUTH AUTH+LOGIN 334+VXNlcm5hbWU6 DZYNMAIL 18 12
2007-05-23 15:52:14 72.38.71.2 SMTP-IN 192.168.0.12 868 AUTH {blank} 334+UGFzc3dvcmQ6 DZYNMAIL 18 6 cds
2007-05-23 15:52:15 72.38.71.2 SMTP-IN 192.168.0.12 868 AUTH ZnVja29mZg== 235+Authenticated DZYNMAIL 19 14 cds
2007-05-23 15:52:15 72.38.71.2 SMTP-IN 192.168.0.12 868 MAIL MAIL+FROM:+<sstaples@dzyn.com> 250+Requested+mail+action+okay,+completed DZYNMAIL 43 32 cds
2007-05-23 15:52:15 72.38.71.2 SMTP-IN 192.168.0.12 868 RCPT RCPT+TO:+<monterra.enterprises@gmail.com> 250+Requested+mail+action+okay,+completed DZYNMAIL 43 43 cds
2007-05-23 15:52:15 72.38.71.2 SMTP-IN 192.168.0.12 868 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> DZYNMAIL 46 6 cds
2007-05-23 15:52:16 72.38.71.2 SMTP-IN 192.168.0.12 868 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> DZYNMAIL 43 3897 cds
2007-05-23 15:52:19 72.38.71.2 SMTP-IN 192.168.0.12 868 QUIT QUIT 221+Service+closing+transmission+channel DZYNMAIL 42 6 cds
*** MTA ACTIVITY LOG **
05/23/07 15:52:16 [B2F7410E5D474815AEDB31ABF924B3DB.MAI] from (SMTP) [SMTP:monterra.enterprises@gmail.com]->[SMTP:monterra.enterprises@gmail.com] System Default Route Applied.
*** MTA DEBUG LOG ***
05/23/07 15:52:16 Processing file B2F7410E5D474815AEDB31ABF924B3DB.MAI from queue SMTP
05/23/07 15:52:28 ME-MTA-ROUTE [B2F7410E5D474815AEDB31ABF924B3DB.MAI] from [SMTP] Connector queued to [SMTP] Connector as [2B9049423C7B4C2F91D214C5B9FCAE2B.MAI]
-
- Posts: 5858
- Joined: Fri Jan 16, 2004 6:49 am
- Location: Melbourne
It looks as though your SMTP port 25 might be blocked on the outbound. yuo can use the telnet command to find out whether you can get out of the server.
Regards,
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm
-
- Posts: 560
- Joined: Mon Nov 03, 2003 7:48 am
- Location: Cape Town
Have you checked that days SMTP Activity/Debug logs for any reference to 2B9049423C7B4C2F91D214C5B9FCAE2B.MAI ?
The only other thing I can think of is to check your DNS settings in ME. If ME can't find external mail servers it can't send the mail externally which is the symptom you are experiencing.
Cheers,
Brett
The only other thing I can think of is to check your DNS settings in ME. If ME can't find external mail servers it can't send the mail externally which is the symptom you are experiencing.
Cheers,
Brett
-
- Posts: 16
- Joined: Mon Mar 26, 2007 8:38 pm