Contacts disappear

Discussions on webmail and the Professional version.
raowen
Posts: 26
Joined: Thu Nov 01, 2007 6:51 pm

Contacts disappear

Post by raowen » Thu Aug 07, 2008 5:03 pm

MailEnable ver. 3.52

I have a user that uses the webmail access as his primary access to his mailbox. Now, twice in the past two weeks his contacts have disappeared whit the exception of two group lists. I can go into the Postoffice\mailroot\user\contacts folder and see they are there.

When I delete the _index.xml they return. But, like I said this has happened twice now in the past two weeks. Any ideas what could be causing the file corruption?

Any help would be great. Thanks in advance.

Robert

ks3
Posts: 18
Joined: Tue Oct 03, 2006 12:36 pm

Post by ks3 » Fri Aug 08, 2008 7:50 am

Same problem here (ENT edition)

raowen
Posts: 26
Joined: Thu Nov 01, 2007 6:51 pm

Post by raowen » Fri Aug 08, 2008 3:13 pm

ks3 wrote:Same problem here (ENT edition)
I'm using the Professional edition. -

Could a backup be causing the issue?

ks3
Posts: 18
Joined: Tue Oct 03, 2006 12:36 pm

Post by ks3 » Mon Aug 11, 2008 9:28 am

Their core services are same in many ways.
The problem still exists. Contacts are disppearing from mailboxes.
Deleting the _index.xml and re login to the webmail is creating the index file again.
Any idea?

samson
Posts: 48
Joined: Wed May 25, 2005 1:27 pm

same problem here

Post by samson » Wed Aug 27, 2008 7:56 am

ent 3.53, any solutions ?

twizted
Posts: 118
Joined: Thu Sep 23, 2004 5:37 pm
Location: Florida, USA
Contact:

Post by twizted » Thu Aug 28, 2008 8:20 pm

I'm having the same problem with a couple of mailboxes on my server too

grnst
Posts: 73
Joined: Sun Jun 13, 2004 8:00 pm

Post by grnst » Thu Sep 04, 2008 8:11 pm

same problem here :lol:

ks3
Posts: 18
Joined: Tue Oct 03, 2006 12:36 pm

Post by ks3 » Sun Sep 07, 2008 5:18 pm

Can mailenable tell us if there is a workaround for this issue?

SH-Keith
Posts: 39
Joined: Mon Sep 24, 2007 10:25 am

Post by SH-Keith » Wed Sep 10, 2008 7:30 am

We are also experiencing the same issue after a recent upgrade.

Ent 3.53

Any news on this, some of our clients are growing restless.

TIA

MailEnable-Ian
Site Admin
Posts: 9275
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Wed Sep 10, 2008 11:41 pm

Hi,

For anyone experiencing the contacts issue please apply the following hotfix which addresses a problem in regards to store indexing:

1. Download the hot fix from the following location: http://www.mailenable.com/beta/MEAISP_080905.zip
2. Stop all the MailEnable services.
3. Navigate to the following location within the MailEnable installation path: Mail Enable\BIN
4. Rename the following file for backup purposes: MEAISP.dll to __MEAISP.dll_old
5. Extract the contents of the hot fix file to the BIN folder.
6. Test and monitor to see if the same problem persists.
Regards,

Ian Margarone
MailEnable Support

SH-Keith
Posts: 39
Joined: Mon Sep 24, 2007 10:25 am

Post by SH-Keith » Thu Sep 11, 2008 4:49 pm

Hello Ian

This unfortunately did not fix our issue, our clients still can not see their contacts even though they physically exist in the mailbox.

MailEnable-Ian
Site Admin
Posts: 9275
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Fri Sep 12, 2008 12:24 am

Hi,

Can you please submit a support ticket via the MailEnable support form so that we can diagnose the problem directly on the server. You can lodge the server details via the following secure link: https://www.mailenablecorp.com/secure/details.asp
Regards,

Ian Margarone
MailEnable Support

grnst
Posts: 73
Joined: Sun Jun 13, 2004 8:00 pm

Post by grnst » Wed Sep 17, 2008 8:25 pm

Any news about this? :)

cgmiller28
Posts: 12
Joined: Mon Apr 28, 2008 12:32 pm

Post by cgmiller28 » Wed Sep 24, 2008 12:35 pm

Same issue here (3.53 Pro) and nothing fixes it. My problem started right after I tried to save contacts directly from the message itself.

Has someone created a legitimate support ticket for this issue? I'm not too thrilled about trying to retype my entire contact list, again.

Edit: I found a weird little workaround that involves tapping the "Full Name" Field sort while you're in the contacts tab. Hit that sort link and all my contacts magically reappear.

rmatlow
Posts: 10
Joined: Wed Jul 16, 2008 6:57 pm

Anyone have an update on this?

Post by rmatlow » Wed Oct 15, 2008 1:17 pm

I am also having the same issue.

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