Force process of incoming emails

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relentlessuk
Posts: 4
Joined: Thu Apr 01, 2010 10:14 pm

Force process of incoming emails

Post by relentlessuk » Thu Apr 01, 2010 10:19 pm

Hi All,

I have several emails which are just sitting in the following directory /queues/smtp/inbound/messages/

How can i force these to be "re-processed" by mail enable?


Thanks

MailEnable-Ian
Site Admin
Posts: 8976
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Force process of incoming emails

Post by MailEnable-Ian » Tue Apr 06, 2010 12:11 am

Hi,

Do you see the corresponding command file within: /queues/smtp/inbound ? Can you provide some information in regards to which version of MailEnable you are currently running. Also are you running any MTA pickup events? Have you excluded the MailEnable queues folder form any Resident AV scanners you may have running on the Windows background?
Regards,

Ian Margarone
MailEnable Support

Jinglebens
Posts: 23
Joined: Mon Nov 05, 2007 9:56 am

Re: Force process of incoming emails

Post by Jinglebens » Thu Apr 15, 2010 12:46 pm

I have related question. In C:\Program Files\Mail Enable\Queues\SMTP\Inbound\Messages there are more than 1000 files and as far as I see these are pairs like

_a78b6afd19564d0e8f344159be1bce63.mai
a78b6afd19564d0e8f344159be1bce63.mai

Folder C:\Program Files\Mail Enable\Queues\SMTP\Inbound does not contain files.

The question is: why these files remain in C:\Program Files\Mail Enable\Queues\SMTP\Inbound\Messages and do I have a delivery issue?
MailEnable Professional 3.6. No Antivirus running.

Thanks

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Re: Force process of incoming emails

Post by MailEnable-Ben » Mon Apr 19, 2010 7:02 am

What are the dates of the files are they recent or from some time ago?

Do you have any plugins to the MTA? Are you running Plesk?

Have you ever ran any AV on the server? Even a resident?
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

Jinglebens
Posts: 23
Joined: Mon Nov 05, 2007 9:56 am

Re: Force process of incoming emails

Post by Jinglebens » Fri Apr 23, 2010 2:21 pm

Since several months and up to today, the older I have deleted. No MTA plugins, no Plesk (in-house DELL 2450 server W2003SP2), never ran AV, never installed AV. We use MEFilter which is set as ME filter, although it was set as MTA pickup event in the past (couple of years ago). No other applications installed. I reboot the server several times per month. Actually dozens of messages are added every day: new messages pass by and disappear from this folder but some got stuck in there. At this moment there are no files in C:\Program Files\Mail Enable\Queues\SMTP\Inbound and 1322 files in C:\Program Files\Mail Enable\Queues\SMTP\Inbound\Messages.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Re: Force process of incoming emails

Post by MailEnable-Ben » Mon Apr 26, 2010 11:57 pm

OK delete the files from the C:\Program Files\Mail Enable\Queues\SMTP\Inbound\Messages or move them out although usually in this situation they have been delivered and are still present because a clean up delete was not possible of the MTA copied the message from the SMTP queue to the POC queue.

After this disable ME Filter and then see if you have any messages left over in the queues. I would say after a couple of days you will not have any messages left over and at this time you can start to see what is happening with the ME Filter program. Make sure you are running the latest and check your configuration to see if there is anything that could be changed to help, for example change any actions to add a header line that can be deleted later maybe at mailbox level rather than removing the message itself.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

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