Message Delivery Failure with no reason

fataneh
Posts: 5
Joined: Tue Dec 02, 2014 7:11 am

Message Delivery Failure with no reason

Postby fataneh » Tue Sep 22, 2015 12:18 pm

Hi all,

There is a strange issue on our server:
we received message delivery failure with bellow details:
------------------------------------------------------------------------------
Reason: -
------------------------------------------------------------------------------
but the mailenable logging shown: 250 Requested mail action okay, completed

Server Type: Windows server 2012 64 bit
Mailenable Proffesional 6.88
Plesk 11.5

I am looking forward to your reply ASAP.

Thanks and regards,
Last edited by fataneh on Wed Dec 16, 2015 9:21 am, edited 1 time in total.

fataneh
Posts: 5
Joined: Tue Dec 02, 2014 7:11 am

Re: Message Delivery Failure with no reason

Postby fataneh » Wed Sep 23, 2015 6:15 am

isn't there any body?

MailEnable-Ian
Site Admin
Posts: 8557
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Message Delivery Failure with no reason

Postby MailEnable-Ian » Thu Sep 24, 2015 3:58 am

Hi,

Use the "Track Message" utility within the administration console located under: Servers > localhost > System > Diagnose > Track Message and perform a search for the recipient address your sending and select the correct date/time of the logs your searching in. This will provide a more detailed report of what has occurred during the SMTP transaction with the remote server. Perhaps post up the report.
Regards,

Ian Margarone
MailEnable Support

fataneh
Posts: 5
Joined: Tue Dec 02, 2014 7:11 am

Re: Message Delivery Failure with no reason

Postby fataneh » Thu Jan 11, 2018 8:16 am

It has show the message has been sent. recipient also received email.
please let me know the issue.

Regards

Who is online

Users browsing this forum: No registered users and 1 guest