Problems sending mail fromP Android and IOS

wodge
Posts: 14
Joined: Wed Feb 01, 2006 11:55 am

Problems sending mail fromP Android and IOS

Postby wodge » Mon Feb 01, 2016 8:54 pm

Hi,

I'm using MailEnable Professional 5.62.

My server seems to have stopped sending emails sent using Android and IOS. It still sends mail sent using Outlook and the Windows 10 Mail App.

Any one had similar problems?

Wodge

MailEnable-Ian
Site Admin
Posts: 8665
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Problems sending mail fromP Android and IOS

Postby MailEnable-Ian » Tue Feb 02, 2016 12:47 am

Hi,

Are there any errors returned from the server on the mobile device? Have you inspected the SMTP activity and debug log files to see what is happening when the device connects and transmit the message to the SMTP service?
Regards,

Ian Margarone
MailEnable Support

wodge
Posts: 14
Joined: Wed Feb 01, 2006 11:55 am

Re: Problems sending mail fromP Android and IOS

Postby wodge » Wed Feb 03, 2016 6:28 pm

Hi,

Here are the Activity and Debug Logs. I'm logging in with the postmaster@m19hosts username from IP 82.25.89. The first connection is from a telnet app that successfully send the mail. The second is from the default Android mail app.

The Android app just says email not sent. I'm not sure how to get more details from it.


Activity Log

02/03/16 18:06:37 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 220 mail.m19hosts.com ESMTP MailEnable Service, Version: 5.62-5.62- ready at 02/03/16 18:06:37 0 0
02/03/16 18:06:37 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 EHLO EHLO mail.m19hosts.com 250-M19HOSTS.COM [82.25.89.91], this server offers 4 extensions 127 24
02/03/16 18:06:37 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 AUTH auth login 334 VXNlcm5hbWU6 18 12
02/03/16 18:06:37 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 AUTH {blank} 334 UGFzc3dvcmQ6 18 30 postmaster@m19hosts
02/03/16 18:06:37 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 AUTH {blank} 235 Authenticated 19 14 postmaster@m19hosts
02/03/16 18:06:38 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 MAIL Mail From: <wdean@m19.co.uk > 250 Requested mail action okay, completed 43 31 postmaster@m19hosts
02/03/16 18:06:38 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 RCPT Rcpt To: <wdean@m19.co.uk> 250 Requested mail action okay, completed 43 28 postmaster@m19hosts
02/03/16 18:06:38 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 RSET rset 250 Requested mail action okay, completed 43 6 postmaster@m19hosts
02/03/16 18:06:38 SMTP-IN 4A25118A9CDD4CFCB82A2862EB2B9FCF.MAI 904 82.25.89.91 QUIT quit 221 Service closing transmission channel 42 6 postmaster@m19hosts
02/03/16 18:06:45 SMTP-IN 5BBB000C76514863BE64C8AAB680BFAE.MAI 676 54.240.6.244 RCPT RCPT TO:<webmail@owdoo.co.uk> 250 Requested mail action okay, completed 43 31
02/03/16 18:06:45 SMTP-IN 5BBB000C76514863BE64C8AAB680BFAE.MAI 676 54.240.6.244 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6
02/03/16 18:06:48 SMTP-IN 6545ECAAA6124D07ADDD50637784FBA7.MAI 816 205.201.129.67 RCPT RCPT TO:<Kelly@bav-ss.co.uk> 250 Requested mail action okay, completed 43 30
02/03/16 18:06:48 SMTP-IN 6545ECAAA6124D07ADDD50637784FBA7.MAI 816 205.201.129.67 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6
02/03/16 18:06:48 SMTP-IN 85DD1684D3FB46C489C434AA1BFE8B16.MAI 816 205.201.129.67 QUIT QUIT 221 Service closing transmission channel 42 6
02/03/16 18:06:53 SMTP-IN 858CE3B7363A455E920D9334F20CD54C.MAI 856 213.171.216.119 RCPT RCPT TO:<phil@owdoo.co.uk> 250 Requested mail action okay, completed 43 28
02/03/16 18:07:09 SMTP-IN 58438625D51E4237AF4F6A6A5F950970.MAI 676 54.240.6.244 QUIT QUIT 221 Service closing transmission channel 42 6
02/03/16 18:07:10 SMTP-IN 8C6D40A10A334BA3B7D9F26AE330D5A8.MAI 936 213.171.216.119 RCPT RCPT TO:<admin@owdoo.co.uk> 250 Requested mail action okay, completed 43 29
02/03/16 18:07:14 SMTP-IN A89CC8B749374427A9ABB0D24482EEA6.MAI 908 82.25.89.91 220 mail.m19hosts.com ESMTP MailEnable Service, Version: 5.62-5.62- ready at 02/03/16 18:07:14 0 0
02/03/16 18:07:14 SMTP-IN A89CC8B749374427A9ABB0D24482EEA6.MAI 908 82.25.89.91 EHLO EHLO [192.168.0.3] 250-M19HOSTS.COM [82.25.89.91], this server offers 4 extensions 127 20
02/03/16 18:07:14 SMTP-IN A89CC8B749374427A9ABB0D24482EEA6.MAI 908 82.25.89.91 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
02/03/16 18:07:14 SMTP-IN A89CC8B749374427A9ABB0D24482EEA6.MAI 908 82.25.89.91 AUTH {blank} 334 UGFzc3dvcmQ6 18 30 postmaster@m19hosts
02/03/16 18:07:14 SMTP-IN A89CC8B749374427A9ABB0D24482EEA6.MAI 908 82.25.89.91 AUTH {blank} 235 Authenticated 19 14 postmaster@m19hosts
02/03/16 18:08:23 SMTP-IN A79C3C5E5D2041B3BCED3A03DFE40F76.MAI 924 82.25.89.91 220 mail.m19hosts.com ESMTP MailEnable Service, Version: 5.62-5.62- ready at 02/03/16 18:08:23 0 0
02/03/16 18:08:24 SMTP-IN A79C3C5E5D2041B3BCED3A03DFE40F76.MAI 924 82.25.89.91 EHLO EHLO [192.168.0.3] 250-M19HOSTS.COM [82.25.89.91], this server offers 4 extensions 127 20
02/03/16 18:08:24 SMTP-IN A79C3C5E5D2041B3BCED3A03DFE40F76.MAI 924 82.25.89.91 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
02/03/16 18:08:24 SMTP-IN A79C3C5E5D2041B3BCED3A03DFE40F76.MAI 924 82.25.89.91 AUTH {blank} 334 UGFzc3dvcmQ6 18 30 postmaster@m19hosts
02/03/16 18:08:24 SMTP-IN A79C3C5E5D2041B3BCED3A03DFE40F76.MAI 924 82.25.89.91 AUTH {blank} 235 Authenticated 19 14 postmaster@m19hosts

Debug Log

02/03/16 18:06:37 ME-I0135: Authenticating User:postmaster@m19hosts using Authentication Provider Credentials
02/03/16 18:06:38 ME-I0101: [904] Local Delivery: Address ([SMTP:wdean@m19.co.uk]) is local.
02/03/16 18:06:38 ME-I0074: [904] (Debug) End of conversation
02/03/16 18:06:45 ME-I0149: [676] 5BBB000C76514863BE64C8AAB680BFAE.MAI was received successfully and delivery thread was initiated
02/03/16 18:06:48 ME-I0149: [816] 6545ECAAA6124D07ADDD50637784FBA7.MAI was received successfully and delivery thread was initiated
02/03/16 18:06:49 ME-I0074: [816] (Debug) End of conversation
02/03/16 18:06:53 ME-I0070: [858CE3B7363A455E920D9334F20CD54C.MAI] (recv) socket [856] was gracefully closed during [RCPT] command by the remote client 213.171.216.119.
02/03/16 18:06:53 ME-I0074: [856] (Debug) End of conversation
02/03/16 18:07:09 ME-I0074: [676] (Debug) End of conversation
02/03/16 18:07:10 ME-I0070: [8C6D40A10A334BA3B7D9F26AE330D5A8.MAI] (recv) socket [936] was gracefully closed during [RCPT] command by the remote client 213.171.216.119.
02/03/16 18:07:11 ME-I0074: [936] (Debug) End of conversation
02/03/16 18:07:14 ME-I0135: Authenticating User:postmaster@m19hosts using Authentication Provider Credentials
02/03/16 18:07:15 ME-I0070: (recv) socket [908] was gracefully closed during [AUTH] command by the remote client 82.25.89.91.
02/03/16 18:07:15 ME-I0074: [908] (Debug) End of conversation
02/03/16 18:08:24 ME-I0135: Authenticating User:postmaster@m19hosts using Authentication Provider Credentials
02/03/16 18:08:37 ME-I0070: (recv) socket [924] was gracefully closed during [AUTH] command by the remote client 82.25.89.91.
02/03/16 18:08:37 ME-I0074: [924] (Debug) End of conversation

MailEnable-Ian
Site Admin
Posts: 8665
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Problems sending mail fromP Android and IOS

Postby MailEnable-Ian » Wed Feb 03, 2016 10:37 pm

Hi,

The debug log reports that the socket was closed by the client after the AUTH command. What email client are you using on the Android and what model Android?
Regards,

Ian Margarone
MailEnable Support

wodge
Posts: 14
Joined: Wed Feb 01, 2006 11:55 am

Re: Problems sending mail fromP Android and IOS

Postby wodge » Wed Feb 03, 2016 11:26 pm

Hi,

I'm using the default email client on Android version 5.1.1. The phone I'm using is a Sony Xperia Z3.

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