outbound mail failling Not a valid email address.

billinghursts
Posts: 1
Joined: Mon Feb 22, 2016 2:53 pm

outbound mail failling Not a valid email address.

Postby billinghursts » Mon Feb 22, 2016 3:02 pm

I'm getting a few outbound mail issues that I just can quite fatham out, the error should be self explanatory, but it's err'ing as if a local fault but on a remote domain in and outbound email.

For example a message sent is bounced at the server as an invalid address, but the address isn't invalid and the domain was excepted not 5 min earlier logs:

02/22/16 14:07:33 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 176.2xx.xx.xx 220 billinghursts.com ESMTP MailEnable Service, Version: 0-5.11- ready at 02/22/16 14:07:33 0 0
02/22/16 14:07:40 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx EHLO EHLO user1PC 250-moorviewalpacas.com [176.227.130.189], this server offers 5 extensions 144 14
02/22/16 14:07:43 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
02/22/16 14:07:46 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx AUTH {blank} 334 UGFzc3dvcmQ6 18 10 emma
02/22/16 14:07:49 # ME-I0135: Authenticating User:exxxxx using Authentication Provider Credentials
02/22/16 14:07:49 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx AUTH xxxxxxxxxxxxxxxxxx= 235 Authenticated 19 14 exxxxx
02/22/16 14:07:51 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx MAIL MAIL FROM: <emma.collison@moorviewalpacas.com> 250 Requested mail action okay, completed 43 48 exxxxx
02/22/16 14:07:54 # ME-E0097: [1424] Failure ('enquiries@taunton.countycourt.gsi.gov.uk'): Not a valid email address.
02/22/16 14:07:54 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 176.227.130.189 RCPT RCPT TO: <'enquiries@taunton.countycourt.gsi.gov.uk'> 550 Requested action not taken: mailbox unavailable or not local 66 55 emma
02/22/16 14:08:00 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 176.227.130.189 QUIT QUIT 221 Service closing transmission channel 42 6 exxxxx
02/22/16 14:08:00 # ME-I0074: [1424] (Debug) End of conversation

the user sent an email to the same domain only with a mis-key of the address (enquuiries@taun.....) not 5 min before which was sent, and then directed at the recipient server's end.

any ideas? or any idea where to start looking?

Many thanks in advance, stuart.

MailEnable-Ian
Site Admin
Posts: 8721
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: outbound mail failling Not a valid email address.

Postby MailEnable-Ian » Mon Feb 22, 2016 11:34 pm

Hi,

The address is embraced with '. (I.e: 'enquiries@taunton.countycourt.gsi.gov.uk'). This is not a valid email format. The client sending is formatting the address this way. Ensure they have not saved the address to their address book this way.
Regards,

Ian Margarone
MailEnable Support

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