outbound mail failling Not a valid email address.

Discussions on webmail and the Professional version.
Post Reply
billinghursts
Posts: 1
Joined: Mon Feb 22, 2016 2:53 pm

outbound mail failling Not a valid email address.

Post by billinghursts »

I'm getting a few outbound mail issues that I just can quite fatham out, the error should be self explanatory, but it's err'ing as if a local fault but on a remote domain in and outbound email.

For example a message sent is bounced at the server as an invalid address, but the address isn't invalid and the domain was excepted not 5 min earlier logs:

02/22/16 14:07:33 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 176.2xx.xx.xx 220 billinghursts.com ESMTP MailEnable Service, Version: 0-5.11- ready at 02/22/16 14:07:33 0 0
02/22/16 14:07:40 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx EHLO EHLO user1PC 250-moorviewalpacas.com [176.227.130.189], this server offers 5 extensions 144 14
02/22/16 14:07:43 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
02/22/16 14:07:46 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx AUTH {blank} 334 UGFzc3dvcmQ6 18 10 emma
02/22/16 14:07:49 # ME-I0135: Authenticating User:exxxxx using Authentication Provider Credentials
02/22/16 14:07:49 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx AUTH xxxxxxxxxxxxxxxxxx= 235 Authenticated 19 14 exxxxx
02/22/16 14:07:51 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 76.2xx.xx.xx MAIL MAIL FROM: <emma.collison@moorviewalpacas.com> 250 Requested mail action okay, completed 43 48 exxxxx
02/22/16 14:07:54 # ME-E0097: [1424] Failure ('enquiries@taunton.countycourt.gsi.gov.uk'): Not a valid email address.
02/22/16 14:07:54 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 176.227.130.189 RCPT RCPT TO: <'enquiries@taunton.countycourt.gsi.gov.uk'> 550 Requested action not taken: mailbox unavailable or not local 66 55 emma
02/22/16 14:08:00 SMTP-IN 4AFDC022202146DC985185D9BF5C9C99.MAI 1424 176.227.130.189 QUIT QUIT 221 Service closing transmission channel 42 6 exxxxx
02/22/16 14:08:00 # ME-I0074: [1424] (Debug) End of conversation

the user sent an email to the same domain only with a mis-key of the address (enquuiries@taun.....) not 5 min before which was sent, and then directed at the recipient server's end.

any ideas? or any idea where to start looking?

Many thanks in advance, stuart.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: outbound mail failling Not a valid email address.

Post by MailEnable-Ian »

Hi,

The address is embraced with '. (I.e: 'enquiries@taunton.countycourt.gsi.gov.uk'). This is not a valid email format. The client sending is formatting the address this way. Ensure they have not saved the address to their address book this way.
Regards,

Ian Margarone
MailEnable Support

Post Reply