imap folder creation

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swanzey
Posts: 9
Joined: Wed Mar 21, 2007 2:23 pm

imap folder creation

Post by swanzey » Mon Mar 28, 2016 11:27 am

I have a client with outlook 2013 who is trying to copy folders from their (pop3) pst file to an imap account. It was working for a few folders and now all I see in the logs on the mailenable server side is

SELECT "INBOX/CHRISTINA-1/TRAINING" ivj1 NO SELECT failed, no such mailbox. 41 41

...and the folders and sub-folders have not been created on the server side.

Can you tell me how to fix this issues? I am using the latest 9.05 version.

MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: imap folder creation

Post by MailEnable-Ian » Mon Mar 28, 2016 11:29 pm

Hi,

Check the IMAP log files at a earlier time when the folder "INBOX/CHRISTINA-1/TRAINING" was being created. You should see a "CREATE" command being issued to the server. Perhaps this failed and the folder never added on the server.
Regards,

Ian Margarone
MailEnable Support

swanzey
Posts: 9
Joined: Wed Mar 21, 2007 2:23 pm

Re: imap folder creation

Post by swanzey » Mon Mar 28, 2016 11:49 pm

Thank you for your response...

I saw no creation error message with this folder, however there are some issues apparently with spaces in the folder names? There was no return message as to any problem...so therefore the client has no idea was characters are not allowed. I guess a hyphen is not allowed? Is there a reason why a message is not returned? Is there some place I can see what characters are not allowed? Can I modify these restrictions in any way?

Thank you...

MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: imap folder creation

Post by MailEnable-Ian » Tue Mar 29, 2016 2:14 am

Hi,

I tried setting up the same scenario dragging a folder hierarchy from an exported POP pst into an IMAP account and did not have issues. The folders were created on server without issues.

Code: Select all

03/29/16 13:06:04	IMAP-IN		2476	192.168.2.26			* OK IMAP4rev1 server ready at 03/29/16 13:06:04	50	0		
03/29/16 13:06:04	IMAP-IN		2476	192.168.2.26	CAPABILITY	CAPABILITY	* CAPABILITY IMAP4rev1 IMAP4 AUTH=LOGIN IDLE CHILDREN UIDPLUS AUTH=CRAM-MD5 XLIST	113	17		
03/29/16 13:06:05	IMAP-IN	17EB09557D0943259C640218DFFE80E0.MAI	2440	192.168.2.26	APPEND	APPEND "INBOX" (\Seen) "29-Mar-2016 12:55:18 +1100" {1452}		65	1519	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2476	192.168.2.26	LOGIN	LOGIN "pop@mailenable.com.au" "****"	rnup OK LOGIN completed	25	43	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2476	192.168.2.26	XLIST	XLIST "" "INBOX/CRISTINA-1"		24	34	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2476	192.168.2.26	CREATE	CREATE "INBOX/CRISTINA-1"	ftra OK CREATE completed	26	32	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2476	192.168.2.26	SELECT	SELECT "INBOX/CRISTINA-1"	* FLAGS (\Deleted \Seen \Answered \Flagged \Draft $Forwarded)	263	32	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2476	192.168.2.26	SUBSCRIBE	SUBSCRIBE "INBOX/CRISTINA-1"	aiwk OK SUBSCRIBE completed	29	35	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2476	192.168.2.26	XLIST	XLIST "" "INBOX/CRISTINA-1/TRAINING"		24	43	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN	6EDC8E43B13946E7A15DEB7FF02383E8.MAI	2440	192.168.2.26	APPEND	APPEND "INBOX" () "24-Mar-2016 13:43:42 +1100" {189450}		65	189514	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN	16D2E1925C76484CB6E59BBB1875C760.MAI	2440	192.168.2.26	APPEND	APPEND "INBOX" (\Seen) "24-Mar-2016 13:43:42 +1100" {189450}		65	189519	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2440	192.168.2.26	SELECT	SELECT "INBOX"	* FLAGS (\Deleted \Seen \Answered \Flagged \Draft $Forwarded)	263	21	mailenable.com.au	pop
03/29/16 13:06:05	IMAP-IN		2440	192.168.2.26	UID	UID FETCH 1:* (UID FLAGS)	* 1 FETCH (UID 1 FLAGS (\Seen))	220	32	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	CREATE	CREATE "INBOX/CRISTINA-1/TRAINING"	9uhn OK CREATE completed	26	41	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	SELECT	SELECT "INBOX/CRISTINA-1/TRAINING"	* FLAGS (\Deleted \Seen \Answered \Flagged \Draft $Forwarded)	263	41	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	SUBSCRIBE	SUBSCRIBE "INBOX/CRISTINA-1/TRAINING"	lpnq OK SUBSCRIBE completed	29	44	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	XLIST	XLIST "" "*"		583	19	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	XLIST	XLIST "" "*"		583	19	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2440	192.168.2.26	SELECT	SELECT "INBOX/CRISTINA-1/TRAINING"	* FLAGS (\Deleted \Seen \Answered \Flagged \Draft $Forwarded)	263	41	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	SELECT	SELECT "INBOX/CRISTINA-1"	* FLAGS (\Deleted \Seen \Answered \Flagged \Draft $Forwarded)	263	32	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN	CB3EED09281D4A41AB5C8A4A9EA6603C.MAI	2476	192.168.2.26	APPEND	APPEND "INBOX/CRISTINA-1" (\Seen) "29-Mar-2016 12:55:26 +1100" {1452}		65	1530	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	SELECT	SELECT "INBOX/CRISTINA-1"	* FLAGS (\Deleted \Seen \Answered \Flagged \Draft $Forwarded)	263	32	mailenable.com.au	pop
03/29/16 13:06:06	IMAP-IN		2476	192.168.2.26	UID	UID FETCH 1:* (UID FLAGS)	* 1 FETCH (UID 1 FLAGS (\Seen \RECENT))	78	32	mailenable.com.au	pop
Check the IMAP debug log file in regards to the create command to see if there is any errors logged there. Also check the Windows event log.
Regards,

Ian Margarone
MailEnable Support

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