Auto Response for exernal email end up in the inbox of the domain notification address

tsarbiker
Posts: 5
Joined: Thu Apr 10, 2014 5:47 am

Auto Response for exernal email end up in the inbox of the domain notification address

Postby tsarbiker » Mon Sep 12, 2016 10:29 am

Hi,

I have an issue with the auto-response. Internally it works fine, I can send an email to a user with an auto response set and I receive the auto response.
Externally it doesn't work. If I send an email from an hotmail account for example to a user with auto response set in our domain, then the auto response is send but not to the hotmail address, but to the notifications address set for the domain (in my case manager@domain.com).

So the auto response has From correct - user@domain.com
but To is not user@hotmail.com but manager@domain.com

The auto response to sender is set to "Always respond to the sender".

Any idea why ??

I am running version 5.6 of mailenable.
Everything else works like a charm, not error message in diagnose.

Thanks for your help.

MailEnable-Ian
Site Admin
Posts: 8665
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Auto Response for exernal email end up in the inbox of the domain notification address

Postby MailEnable-Ian » Fri Sep 16, 2016 12:08 am

Hi,

You need to trace through the SMTP log files to see what is happening when the auto response message is being sent out to the Hotmail recipient. Maybe its failing to send to Hotmail or they are rejecting the auto response message and thus bouncing to the postmaster address.
Regards,

Ian Margarone
MailEnable Support

tsarbiker
Posts: 5
Joined: Thu Apr 10, 2014 5:47 am

Re: Auto Response for exernal email end up in the inbox of the domain notification address

Postby tsarbiker » Mon Sep 19, 2016 4:47 am

Hi Ian,

Thanks for your response. Sorry I didn't reply sooner, I was on holiday.
I checked the logs and there is absolutely nothing happening when I a mail from outside our domain.
The only place I can find a reference to that mail is in the PostOffice logs.

09/19/16 06:59:00 [07FF24D279FD436AAB27E0EDAC8AD9C5.MAI] Delivered message from [SMTP:x@domain.com] to PO=domain MBX=manager FLD=\Inbox

The from (x@domain.com) is the user that send the auto response. For some reason it is directly send to manager which is the domain notification address.

From inside, the auto response is well sent and it is logged in the smtp.

MailEnable-Ian
Site Admin
Posts: 8665
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Auto Response for exernal email end up in the inbox of the domain notification address

Postby MailEnable-Ian » Mon Sep 19, 2016 11:07 pm

Hi,

Are you able to email from Hotmail to a mailbox without an auto response action enabled to see if the message from Hotmail hits the server?
Regards,

Ian Margarone
MailEnable Support

tsarbiker
Posts: 5
Joined: Thu Apr 10, 2014 5:47 am

Re: Auto Response for exernal email end up in the inbox of the domain notification address

Postby tsarbiker » Tue Sep 20, 2016 6:50 am

Hi,

With or without auto response set, all incoming mails are well received in the inbox.
So all mails are well sent and received for all users except for the auto response that should be sent externally but is directly send to the domain notification address. Really weird.

MailEnable-Ian
Site Admin
Posts: 8665
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Auto Response for exernal email end up in the inbox of the domain notification address

Postby MailEnable-Ian » Tue Sep 20, 2016 11:03 pm

Hi,

To determine what is happening we would need to trace through the log files from when the original message comes in from the external sender, to when the auto response is being generated. Perhaps log a support ticket via the MailEnable support form and provide access to the server and details of the sender/recipient of the message so that a technician can login and trace through the relevant log files.
Regards,

Ian Margarone
MailEnable Support

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