[SOLVED] Domain deleted but we cannot email any users on the new server

northerncs
Posts: 2
Joined: Mon Mar 20, 2017 2:14 pm

[SOLVED] Domain deleted but we cannot email any users on the new server

Postby northerncs » Mon Mar 20, 2017 3:13 pm

We deleted a website and the new owner of the domain name setup the domain on another server. We deleted the website, the all mail enable accounts and DNS records and we still can't email the account. We are getting this error (which is the same message as if the email was still in mail enable)


Message could not be delivered. Error was: The email address is not available on this system

The following recipient(s) could not be reached:

[SF:domainname.com/info]

MailEnable-Ian
Site Admin
Posts: 8665
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Domain deleted but we cannot email any users on the new server

Postby MailEnable-Ian » Tue Mar 21, 2017 4:14 am

Hi,

It means the email address is still present in the ADDRESS-MAP.TAB file. Open the file up in Windows Notepad and search for the address and delete the line and save the file. Did you delete the postoffice and domain in MailEnable?
Regards,

Ian Margarone
MailEnable Support

northerncs
Posts: 2
Joined: Mon Mar 20, 2017 2:14 pm

Re: Domain deleted but we cannot email any users on the new server

Postby northerncs » Tue Mar 21, 2017 2:57 pm

Thanks!

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