Mails not downloading..MS Exchange Server 2010.
Mails not downloading..MS Exchange Server 2010.
WE are facing a strange issue with one mailbox only where the mails are reaching the web mail . But not able to download to MS Exchange Server 2010.
We are using Mail enable professional edition 7.60. When diagnose I found its not getting download on our end (eXchange POP3) whereas other mailboxes are able to connect and download the emails.
Lop Files: https://www.dropbox.com/s/xlsklf0z4r0v6 ... C.rar?dl=0
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Mails not downloading..MS Exchange Server 2010.
Hi,
You need to inspect the MailEnable POP log files at the time the Exchange downloader is retrieving the messages. It will provide more information or errors.
You need to inspect the MailEnable POP log files at the time the Exchange downloader is retrieving the messages. It will provide more information or errors.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Mails not downloading..MS Exchange Server 2010.
Hi Ian,
I had uploaded the pop log files in the drop box link.
Log Files: https://www.dropbox.com/s/xlsklf0z4r0v6 ... C.rar?dl=0
would you mind taking a look?
I had uploaded the pop log files in the drop box link.
Log Files: https://www.dropbox.com/s/xlsklf0z4r0v6 ... C.rar?dl=0
would you mind taking a look?
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Mails not downloading..MS Exchange Server 2010.
Hi,
The screenshot reports the error occurs at 1:27PM on 10/23/2017. However the log files only log up to 12:40PM. Also we need the POP debug file.
The screenshot reports the error occurs at 1:27PM on 10/23/2017. However the log files only log up to 12:40PM. Also we need the POP debug file.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Mails not downloading..MS Exchange Server 2010.
Hi Team,
Today three more users [m-ss@pscoman.com, mas-sec@pscoman.com and op-supdt-plng@pscoman.com ] complaint for no inbound emails. When I check their email which are from genuine and trusted domain at webmail are lying in Inbox as well in Junk folders.
As you can see in the below screenshot the error is showing (Error no. 00398DE6 - Receive failed. An existing connection was forcibly closed by remote host. [00002746])
Log file is uploaded in the below dropbox link as requested
https://www.dropbox.com/s/18j60j8adjj5l ... gs.7z?dl=0
Kindly check and do the needful on urgent basis
Today three more users [m-ss@pscoman.com, mas-sec@pscoman.com and op-supdt-plng@pscoman.com ] complaint for no inbound emails. When I check their email which are from genuine and trusted domain at webmail are lying in Inbox as well in Junk folders.
As you can see in the below screenshot the error is showing (Error no. 00398DE6 - Receive failed. An existing connection was forcibly closed by remote host. [00002746])
Log file is uploaded in the below dropbox link as requested
https://www.dropbox.com/s/18j60j8adjj5l ... gs.7z?dl=0
Kindly check and do the needful on urgent basis