hotmail don´t receve mail

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amfr
Posts: 2
Joined: Fri Jun 08, 2018 2:10 pm

hotmail don´t receve mail

Post by amfr »

Hello,
we have this case, on all messages that is sent to an hotmail account, the person never receive the mail.
all the clients that we have under mail enable have this situation.

we use MailEnable Version 9.7 PRO

hou can anyone help us?

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: hotmail don´t receve mail

Post by MailEnable-Ian »

Hi,

You need to start by inspecting the SMTP activity and debug log files in respect to the date/time and sender/recipient details of the message to see if there were problems with the SMTP transaction with the Hotmail server. You can also use the "Track Message" utility located in the administration console under: Servers > Localhost > System > Diagnose > Track Message.

Also review the following article to help troubleshoot: http://www.mailenable.com/kb/content/ar ... D=ME020003
Regards,

Ian Margarone
MailEnable Support

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