DNS URL Blacklisting - not replacing URL

Discussions on webmail and the Professional version.
Post Reply
dreniarb
Posts: 316
Joined: Mon Jan 19, 2004 5:00 pm
Location: Marion, IN

DNS URL Blacklisting - not replacing URL

Post by dreniarb » Mon Jul 23, 2018 9:13 pm

DNS url blacklisting itself is working. I received an email with a link to www.swflalaw.com and the email was blocked as it should have been since that site's ip address is on 2 blacklists:

https://mxtoolbox.com/SuperTool.aspx?ac ... n=toolpage

07/23/18 16:48:09 Message 4E9377353A13443B94D1A4F55D649C2A.MAI has link to blacklisted IP. www.swflalaw.com (64.90.42.84) was found in blacklist Barracuda Reputation Block List
07/23/18 16:48:09 ME-F0xxx: [4E9377353A13443B94D1A4F55D649C2A.MAI] Inbound message detected as spam and deleted.
07/23/18 16:48:09 ME-I0070: (recv) socket [1200] was gracefully closed during [QUIT] command by the remote client 209.85.221.46.

However since the email was actually legit and important we have decided that instead of blocking emails like this we want to instead replace the links. So I changed that option in the SMTP DNS Blacklisting tab. I made sure enable URL blacklisting is checked, and the drop down action is "replace the link". I've restarted the smtp service a few times but the email comes through with the original links still in place. The email is detected as having a blacklisted url in it.

07/23/18 16:54:41 ME-I0149: [944] 5A2533DA2F8743C39EA5083FC2B2F0A3.MAI was received successfully and delivery thread was initiated
07/23/18 16:54:41 Message 5A2533DA2F8743C39EA5083FC2B2F0A3.MAI has link to blacklisted IP. www.swflalaw.com (64.90.42.84) was found in blacklist Barracuda Reputation Block List
07/23/18 16:54:42 ME-I0070: (recv) socket [944] was gracefully closed during [QUIT] command by the remote client 209.85.221.51.

I'm not sure what to do at this point. Any suggestions would be much appreciated. Thanks!

MailEnable-Ian
Site Admin
Posts: 8950
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: DNS URL Blacklisting - not replacing URL

Post by MailEnable-Ian » Mon Jul 23, 2018 11:47 pm

Hi,

Best way forward would be to lodge a support ticket and provide a copy of the example email so we can inspect and emulate on our end. You can download the raw message by logging into the web mail client and right clicking on the message and selecting "Download Source". Attach the .mai file to your ticket.
Regards,

Ian Margarone
MailEnable Support

dreniarb
Posts: 316
Joined: Mon Jan 19, 2004 5:00 pm
Location: Marion, IN

Re: DNS URL Blacklisting - not replacing URL

Post by dreniarb » Tue Jul 24, 2018 11:09 am

Done.

FYI for other users reading this I did receive a quick response:
Thanks for the example email. Was able emulate and have raised an issue to
be addressed at the earliest.
Thanks!

Post Reply