I have a client who can see she has emails in her navigation pane ( it says "Inbox (345)"). But when she clicks on it, no emails show up in the email pane. Or maybe they do show up. It's hit or miss if her emails show up.
But in Incognito Mode, they're visible 100%.
What would cause this?
What is the fix for this?
Thanks.
LC
Emails visible 100% in Incognito Mode, but 50% in regular mode
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Re: Emails visible 100% in Incognito Mode, but 50% in regular mode
Hi,
What Internet browser are they using to access web mail? Have you tried a different browser? Are they running strict security settings in the browser?
What Internet browser are they using to access web mail? Have you tried a different browser? Are they running strict security settings in the browser?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
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- Posts: 6
- Joined: Tue Aug 03, 2010 2:26 am
Re: Emails visible 100% in Incognito Mode, but 50% in regular mode
They're using Chrome. Sorry, I should have mentioned that earlier.
BTW, I didn't ask her to delete cookies since it's intermittent whether or not she sees emails in the main window. I'm not sure if cookies would do that.
I want to check and see if there's anything server-side that would cause that.
Thanks.
LC
BTW, I didn't ask her to delete cookies since it's intermittent whether or not she sees emails in the main window. I'm not sure if cookies would do that.
I want to check and see if there's anything server-side that would cause that.
Thanks.
LC