1024 Update - Diagnostics won't run

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BCPlus
Posts: 15
Joined: Fri Aug 15, 2014 6:44 pm

1024 Update - Diagnostics won't run

Post by BCPlus » Tue Jun 04, 2019 1:13 am

Open to ideas - maybe a bug?

Updated to 1024 - had to uninstall that kb (chat service wouldn't stop) - updated successfully.

Now diagnostics just sit there and won't run. It does appear that Mailenable is running correctly, but the diagnostics hanging makes me nervous

MailEnable-Ian
Site Admin
Posts: 8965
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 1024 Update - Diagnostics won't run

Post by MailEnable-Ian » Wed Jul 10, 2019 4:40 am

Hi,

Does the diagnostic report run outside the administration console? You can run it outside the console by opening a Windows "Run" command and typing: mediag
Regards,

Ian Margarone
MailEnable Support

BCPlus
Posts: 15
Joined: Fri Aug 15, 2014 6:44 pm

Re: 1024 Update - Diagnostics won't run

Post by BCPlus » Wed Jul 10, 2019 12:24 pm

Ian,

Nope - won't run via command prompt - mediag - just sits there.

I am still on 10.24 - I understand that 10.25 is now available - should I upgrade and try again? Would that be valuable to you?

MailEnable-Ian
Site Admin
Posts: 8965
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 1024 Update - Diagnostics won't run

Post by MailEnable-Ian » Wed Jul 10, 2019 11:11 pm

Hi,

Yeah, try and upgrade and if that doesn't work then log a support ticket under category "upgrade" and provide server access.
Regards,

Ian Margarone
MailEnable Support

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