IMAP service stopping on its own

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sebjp
Posts: 1
Joined: Tue Jun 18, 2019 7:29 am

IMAP service stopping on its own

Post by sebjp » Tue Jun 18, 2019 7:51 am

Hi,

ME Enterprise 10.24. IMAP service stops on its own within a few minutes (the longest I've seen is 2 hours before service stops). I have to manually restart it each time.

Any idea what I should check to fix this?

Thanks

MailEnable-Ian
Site Admin
Posts: 8975
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP service stopping on its own

Post by MailEnable-Ian » Wed Jun 19, 2019 12:16 am

Hi,

Please submit a support ticket via the link below under the category of "Upgrade" (free submission) for a managed response. We will require access to the server via RDP or Teamviewer to review the relevant IMAP log files and Windows event log in more detail.

https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

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