Outbound Error receiving response from remote server (error 10060)

[kriss642]

Hello.
I'm having trouble sending emails to two different domains.
messages stay in outbound with logo:

Code: Select all

Debug delivery information for Message ID [55B0448A9B3C403187BF26A443BEA988.MAI] 
02/15/23 08:46:20	ME-I0018: [55B0448A9B3C403187BF26A443BEA988.MAI] Outbound message from ([SMTP:my@domain]) requeued as [35E92E5490A54A42B3E2337280324577.MAI] to the target domain [domain]
02/15/23 08:46:20	ME-I0026: [35E92E5490A54A42B3E2337280324577.MAI] Sending message
02/15/23 08:46:20	ME-IXXXX: [35E92E5490A54A42B3E2337280324577.MAI] DNS resolved to the following record: IP Address=IP_ADDRESS, Family=2, Type=1, Protocol=6
02/15/23 09:03:00	ME-E0010: [35E92E5490A54A42B3E2337280324577.MAI] Outbound Error receiving response from remote server (error 10060) after 1000033 milliseconds. Server Response: (-). System timeout value is a maximum of 1000000 milliseconds.
02/15/23 09:03:00	ME-I1350: [35E92E5490A54A42B3E2337280324577.MAI] Attempting to connect to MX 2 of 4 (mx2.domain).
02/15/23 09:03:00	ME-IXXXX: [35E92E5490A54A42B3E2337280324577.MAI] DNS resolved to the following record: IP Address=IP_ADDRESS, Family=2, Type=1, Protocol=6
02/15/23 09:19:40	ME-E0010: [35E92E5490A54A42B3E2337280324577.MAI] Outbound Error receiving response from remote server (error 10060) after 1000031 milliseconds. Server Response: (-). System timeout value is a maximum of 1000000 milliseconds.
02/15/23 09:19:40	ME-I1350: [35E92E5490A54A42B3E2337280324577.MAI] Attempting to connect to MX 3 of 4 (mx4.domain).
02/15/23 09:19:40	ME-IXXXX: [35E92E5490A54A42B3E2337280324577.MAI] DNS resolved to the following record: IP Address=IP_ADDRESS, Family=2, Type=1, Protocol=6
02/15/23 09:36:20	ME-E0010: [35E92E5490A54A42B3E2337280324577.MAI] Outbound Error receiving response from remote server (error 10060) after 1000029 milliseconds. Server Response: (-). System timeout value is a maximum of 1000000 milliseconds.
02/15/23 09:36:20	ME-I1350: [35E92E5490A54A42B3E2337280324577.MAI] Attempting to connect to MX 4 of 4 (mx3.domain).

The problem appears only on two independent domains. I reported the problem to them, but I got a response that they do not see traffic from my server.
How can we solve this problem?

[Admin]

Hi,

The error is a timeout. I suggest using a command prompt and seeing if you can connect to the server using the telnet client, like:

telnet IP_ADDRESSS 25

It should connect and show you a welcome message. If not, try doing the same from another location than the server (i.e. outside your local network) to see if you have the same issue. If the telnet does not work, then the mail server will not be able to send either.