mail receiving problem

[sagiras]

Hi;

Outlook does not receive incoming new mails for some users. However, when I look at the web mail screen, I can see the mail. Why is a new mail appearing in Webmail not coming to outlook or how can I trigger it to arrive?

[cfdynamics]

Have only seen this issue when the user allows their inbox to get a crazy large number (>50K) of messages. have them delete the account from Outlook, readd it and then do some cleanup.

[sagiras]

Hi;

about 10 thousand messages are in the current mailbox. would he do it anyway?

[Admin]

Are they using POP3 or IMAP? If they click send/receive does it finish the syncing process? The dialog that shows should indicate if there is a sync problem - possibly something is not completing to see the new messages.

[sagiras]

Hi;

users use imap. I can't see a mail that I see on webmail in the outlook programme defined as imap. when I send/receive, the mail does not come. the mail does not receive in outlook. This is a problem that I have not solved for me and it is constantly recurring in other users.

where can I look at the log records of such problems.

can anyone help with this?

[sagiras]

Hi;

I have stopped using mailenable because of this problem. Unfortunately the support is very poor.