AutoREsponder From Address

[JohnC]

When I have the autoresponder on the message sent back has the from address set to 'AutoREsponder' not my name. To see who is out of the office you have to look at the headers. Is there somewhere I can change this? If not is it a bug? It is IMHO.

JohnC

[MailEnable-Ian]

Hi,

You can alter the autoresponse.cfg file for the mailbox. Navigate to C:\Program Files\Mail Enable\Postoffices\(postofficename)\MAILROOT\(Mailboxname) and locate the "Autoresponse.CFG" file. Right click the file and open with notepad and chnage te line in the "From:" field to your specific name or address or just delete "auto response" and leave the address.

regards,

[JohnC]

Thanks Ian
That's going to be a hassle when I transfer over all my users to ME. I suppose I could script a fixup.

It still seems perverse to me that the autoresponder does tot tell the sender who is responding by default. A bug IMHO.

John C
Edinburgh

[cassius]

I agree completely here, the autoresponders should default to come from the mailbox it was set for, NOT the postmaster.

[JohnC]

Digging into the code it appears that it is trying to use the user and not the system address but defaulting because the call fails:

set oOptions = server.CreateObject("MEWebMail.Options")

sReplyTo = oOptions.GetSystemOption("2", PostOffice & "/" & UserName, "ReplyAddress")

If Len(sReplyTo) = 0 Then
sReplyTo = oOptions.GetSMTPBadMailAddress()
End If

Seems to be a bug in the MEWebmail.Options object.

John C

[JohnC]

I need this to work ASAP so I've fixed it myself -
If you want to get autoresponders to show who its from make these changes to the autoresponders.asp script

REmove orcomment out these 2 lines

'set oOptions = server.CreateObject("MEWebMail.Options")
'sReplyTo = oOptions.GetSystemOption("2", PostOffice & "/" & UserName, "ReplyAddress")

Add this code

set oOptions = server.CreateObject("MEAOSO.Option")
oOptions.Query = PostOffice & "/" & UserName
oOptions.scope = 2
oOptions.ValueName="ReplyAddress"
oOptions.GetOption()

sReplyTo = oOptions.Value
If Len(sReplyTo) = 0 Then
sReplyTo = oOptions.GetSMTPBadMailAddress()
End If

set oOptions = nothing

Works for me

Cheers
JohnC

[sdewitt]

Ok this is now biting me. My users are saying when they turn on autoresponse while they are out of the office that users recieve a response and they have no I dea who it was from because it is not using the correct from email. This is annoying.

Shannon

[MailEnable-Ian]

Hi,

You need to set the reply-to address for the mailbox. Navigate to the mailbox properties in the Mailenable console program and go to the "addresses" tab. Here you can specify the reply-to address that will be used for the autoresponder. If you do not have a reply-to address configured and you enable the autoresponder, it will automatically default to reply from the postmaster account.

One problem is, if you have the autoresponder option enabled for a mailbox and the Autorespond.CFG file has been created, it will not update the file if you go and change the reply-to address for the mailbox. You need to first disable the autoresponder option and then set the reply-to address, enable autoresponder and it will create a new Autorespond.CFG file with the updated reply-to address. This problem has been added to our issue register and will be addressed in the upcoming releases.

regards,

[pdunlop]

Thanks for the tip Ian.

I was just playing around with this and was wondering why setting the reply address seemed to make no difference.

As suggested, I have tried disabling the autoresponse action for the mailbox, setting the correct reply address, then re-enabling the autoresponder - unfortunately, only the replyto component of the sender details has changed. The friendly name still shows as postmaster, so it still appears at first glance to be from the postmaster rather than the specific mailbox

[MailEnable-Ian]

Hi,

Have you checked the Autorespond.CFG file located in the mailbox's directory to see if the reply-to address was written? You may try deleting the file and then disbaling/enbaling the option again to create the new file.

You can find the file in :
C:\Program Files\Mail Enable\Postoffices\postofficename\MAILROOT\mailboxname

regards,

[pdunlop]

Hi Ian

I was just editing my last post to say that the reply to HAD changed, but not the friendly name (which is all that some people see).

[MailEnable-Ian]

Hi,

The "Auto Repsonse" tag you see in the from field, will need to be manually changed in the file itself. Just remember that if you disable/enable the option the file will be re-created and the tag will then default back to "Auto repsonse".

regards,

[JVRudnick]

hello all...

been following the workings of trying to get the AR to show the person to whom the email was sent in the FROM field.

read all here, and while I've been able to get the email address changed properly, the dang Friendly name shows up STILL as "Auto Reponse"

I have tried all of the fixes here, short of writing new code...

Can someone offer, IS there a way to set the Friendly name to the persons name?

Jim

[someone_else]

Well, you could try my Out-of-Office utility, as it does use friendly names, and is currently more RFC compliant than the built-in autresponder functionality of ME.

[MailEnable-Ben]

This should help;

http://www.mailenable.com/kb/Content/Ar ... D=me020227