hang on install

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chisholmd
Posts: 10
Joined: Fri Dec 03, 2004 4:27 pm

hang on install

Post by chisholmd » Wed Mar 30, 2005 11:24 am

Hanging application MEInstaller.exe, version 1.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000

I have been using ME for awhile and havn't had a single problem until tonight. I am installing ME on a DEV machine to run some test scripts and it hangs when installing MEPOPS.EXE.

I have shut down or un-locked everything I can think of, firewall, AV, re-enabled DCOM and RPC locator. At this point it's pretty close to a bare win2003 machine.

Anyone ever run into something like this?

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Post by MailEnable » Wed Mar 30, 2005 12:27 pm

A log file is created when the product is installed. These have a .log extension and are under the program files directory.

The best way to address the issue is to zip the .log files and log a support ticket under installation.
Regards, Andrew

chisholmd
Posts: 10
Joined: Fri Dec 03, 2004 4:27 pm

MEINstall.log

Post by chisholmd » Wed Mar 30, 2005 7:02 pm

MEInstal.log from ..\program files\mail enable\bin directory
--------------------------------------------------------------------
Installing MailEnable Common Routines starting on Wednesday, March 30, 2005 at 6:50:04 PM
BEGIN INSTALLATION - COMMON
Setting account Privileges for IME_ADMIN
Setting account Privileges for IME_USER
Setting account Privileges for IME_ADMIN
Checking whether Mail Enable package exists in Win2k+
--------------------------------------------------------------------

I check the log files under "logging" and they all are the same "log open" service starting etc etc. "log closed" nothing to indicate any problems that I can see in those. Except maybe the SMTP log, I can't tell if its contents indicate a problem or not.
SMTP-Debugxxx.log
-------------------------------
[03/30/05 18:32:41]****************** LOG FILE STARTED *******************
03/30/05 18:32:41 ME-I0141: Service Starting
03/30/05 18:32:41 ME-I0142: SMTP Service Version 1.05.d
03/30/05 18:32:41 ME-I0143: Service Loading Agents
03/30/05 18:32:41 ME-I0139: Outbound Mail Agent Initialised
03/30/05 18:32:41 ME-I0140: Standard Inbound Mail Agent Initialised
03/30/05 18:32:41 ME-I0082: Service binding to all addresses on port (25).
03/30/05 18:32:41 ME-I0144: Service Completed Loading Agents
03/30/05 18:32:41 ME-I0065: [SYSTEM] Initalised Send Message Master Thread
03/30/05 18:32:41 ME-I0065: [SYSTEM] Scheduling Queued Messages
03/30/05 18:32:41 ME-I0066: [SYSTEM] No outgoing message files in queue.
03/30/05 18:32:41 Initalised Recv Message Master Thread
03/30/05 18:32:41 ME-I0076: Listening for connections
03/30/05 18:46:39 ME-I0069: (recv) socket [252] was gracefully closed 127.0.0.1 before any command received. Remote client closed the connection.
03/30/05 18:46:39 ME-I0074: (Debug) [252] end of conversation
03/30/05 18:47:59 ME-I0145: Service Stopped
[03/30/05 18:47:59]****************** LOG FILE CLOSED ********************

Thanks for any help.

chisholmd
Posts: 10
Joined: Fri Dec 03, 2004 4:27 pm

Whoops

Post by chisholmd » Wed Mar 30, 2005 7:04 pm

Just read your message again and see that you reccomend a support ticket, not posting them here :)

rockinthesixstring
Posts: 844
Joined: Mon Dec 05, 2005 7:51 am
Location: Canada

Post by rockinthesixstring » Wed Nov 08, 2006 6:18 pm

i am having this same issue ... did you solve it? did support reply right away? did they answer why it did this?
Chase
Server 2008 Standard (x64)
ME Ent 6.51 (SQL Server 2008 Config)
ASSP 1.9

chisholmd
Posts: 10
Joined: Fri Dec 03, 2004 4:27 pm

Hardware

Post by chisholmd » Wed Nov 08, 2006 6:34 pm

Well for me I think I traced my issues back to faulty hardware. The machine I was installing onto ended up failing in other areas so I toook it off the line.

(Its been awhile but that what I remember ;)

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