IMAP crashing

dejandu
Posts: 7
Joined: Fri Feb 09, 2018 1:57 pm

IMAP crashing

Postby dejandu » Mon May 07, 2018 1:57 pm

Hello,

I have problem with IMAP.
Every 20min or 60min, IMAP is stopped working.

Log:
General: (MailEnable IMAP Service (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin64\MEIMAPS.exe) error: 3) ME-EXXXX: [Thread:1580] Error (Class S): BlockFileLock Activity notification handler (WaitForAccessToFile) failed to obtain a lock on the blockfile (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\PostOffices\domain.tld\MAILROOT\\_activity.blk).

When I go to find _activity.blk , I can't find this.

After IMAP is stopped working, I go to services and restart.

How I can fix it?

MailEnable-Ian
Site Admin
Posts: 8671
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP crashing

Postby MailEnable-Ian » Thu May 10, 2018 3:39 am

Hi,

What version of MailEnable Enterprise is running on the server? If not the latest version on our downloads or previous versions downloads page then please upgrade and monitor to see of the continues to crash.
Regards,

Ian Margarone
MailEnable Support

dejandu
Posts: 7
Joined: Fri Feb 09, 2018 1:57 pm

Re: IMAP crashing

Postby dejandu » Mon May 14, 2018 5:18 am

Hello,

version is 10.16, and again tonight IMAP is down.

Log:
General: (MailEnable IMAP Service (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin64\MEIMAPS.exe) error: 3) ME-EXXXX: [Thread:11324] Error (Class S): BlockFileLock Activity notification handler (WaitForAccessToFile) failed to obtain a lock on the blockfile (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\PostOffices\domain.hr\MAILROOT\\_activity.blk).

MailEnable-Ian
Site Admin
Posts: 8671
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP crashing

Postby MailEnable-Ian » Mon May 14, 2018 6:22 am

Hi,

Best way forward would to be lodge a support ticket via the MailEnable support form and provide access to the server via RDP or Teamviewer so that a technician to review the relevant log files in more detail.

https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

dejandu
Posts: 7
Joined: Fri Feb 09, 2018 1:57 pm

Re: IMAP crashing

Postby dejandu » Mon May 14, 2018 6:53 am

Hello,

I can't find [Evaluation Code] , and if I choise Registered, then I need to pay 80$.
I am buy new licence at friday, and pay 595$.

How I can send ticket to support?

MailEnable-Ian
Site Admin
Posts: 8671
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP crashing

Postby MailEnable-Ian » Tue May 15, 2018 1:37 am

Hi,

The evaluation code is listed in the MailEnable diagnostic report.

https://www.mailenable.com/kb/content/article.asp?ID=me020136

Or just log the ticket under "Upgrade" or "Installation" as it will be a free submission.
Regards,

Ian Margarone
MailEnable Support

dejandu
Posts: 7
Joined: Fri Feb 09, 2018 1:57 pm

Re: IMAP crashing

Postby dejandu » Tue May 15, 2018 7:07 am

I can't find evaluation code in the MailEnable diagnostic report.

Plz give mi link for free support ticket.
I can't wait any more.

MailEnable-Ian
Site Admin
Posts: 8671
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP crashing

Postby MailEnable-Ian » Thu May 17, 2018 1:55 am

Hi,

Screenshot of where the evaluation key is located:

Capture.PNG
Capture.PNG (5.58 KiB) Viewed 647 times


Link for support form: https://www.mailenable.com/support/step1.asp

Follow the steps and submit with category "Upgrade" or "installation".
Regards,

Ian Margarone
MailEnable Support

dejandu
Posts: 7
Joined: Fri Feb 09, 2018 1:57 pm

Re: IMAP crashing

Postby dejandu » Thu May 17, 2018 8:47 am

Look my screenshot.
RemoteDesktopManager_2018-05-17_10-45-16.png
img
RemoteDesktopManager_2018-05-17_10-45-16.png (7.82 KiB) Viewed 642 times

MailEnable-Ian
Site Admin
Posts: 8671
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP crashing

Postby MailEnable-Ian » Fri May 18, 2018 1:06 am

Hi,

Your screenshot reports a valid license status, therefore you are not evaluating and thus the reason why there is no evaluation code reported. Anyhow we have received your support submission you submitted.
Regards,

Ian Margarone
MailEnable Support

Brett Rowbotham
Posts: 507
Joined: Mon Nov 03, 2003 7:48 am
Location: Cape Town

Re: IMAP crashing

Postby Brett Rowbotham » Tue Jun 19, 2018 7:03 am

Was there ever a resolution to this problem ?

I am experiencing the same BlockFileLock error running 10.16 Enterprise on Windows 2016 64 bit, although I don't see an IMAP crash of any sort.

Cheers,
Brett

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