Redirection Handling stuck - will not do "Normal" redirection

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bigreddastud
Posts: 45
Joined: Tue Apr 19, 2005 7:30 pm

Redirection Handling stuck - will not do "Normal" redirection

Post by bigreddastud » Wed May 12, 2021 3:53 pm

Recently I changed the redirection handling setting from "Normal" to "Remail" to do some debugging, and then changed it back to "Normal" however ME appears to be stuck on the "Remail" setting.

I've recycled all the services numerous times, and even rebooted the machine several times after changing the setting back to "Normal" redirection, but it still operates like it's set to "Remail". When I check the settings in the GUI, it lists "Normal" as the selected setting, it's just not actually following that setting.

1) Is there a backing config file that I can manually check (or potentially override) to ensure the setting in the GUI is actually what's happening?

2) Any Idea how I get it to revert to "Normal" redirection?

Win Server 2012R2 (x64)
Mailenable Ent v10.33 (latest)
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MailEnable-Ian
Site Admin
Posts: 9437
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Redirection Handling stuck - will not do "Normal" redirection

Post by MailEnable-Ian » Thu May 13, 2021 3:51 am

Hi,

This is option is set within the registry. Open Windows regedit and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Connectors\SF

The key your looking is named: Force Remailing

For normal redirection the key should be set to 0
Regards,

Ian Margarone
MailEnable Support

bigreddastud
Posts: 45
Joined: Tue Apr 19, 2005 7:30 pm

Re: Redirection Handling stuck - will not do "Normal" redirection

Post by bigreddastud » Fri May 14, 2021 2:52 am

I checked the registry and the "Force Remailing" key is set to "0" as expected.

@MailEnable-Ian - Any other suggestions on how to get it working correctly again?

MailEnable-Ian
Site Admin
Posts: 9437
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Redirection Handling stuck - will not do "Normal" redirection

Post by MailEnable-Ian » Mon May 17, 2021 2:13 am

Hi,

I have tested this on my end and the option works. Ensure that your inspecting the "Return-path" address in the redirected message headers as it will not change the "From" address in the message headers. When the redirection is sent it changes the envelope sender address and not the from header in the message.
Regards,

Ian Margarone
MailEnable Support

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