Reappering folders and emails

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kevinL
Posts: 2
Joined: Fri Jan 14, 2022 12:32 am

Reappering folders and emails

Post by kevinL » Fri Jan 14, 2022 12:40 am

We have a user trying to organize their mailbox with many subfolders. When she tries to delete a folder and signs back in the deleted folder reappears.

This also happens to emails that gets moved from the Inbox to a folder. After signing out and back in, the moved emails stay in the folder, but they reappear in the inbox. Basically having duplicates.

We are in a middle of migration from a different email server platform to MailEnable. So we are running the Migration Service with Incremental enabled.

Any ideas why this is happening?

Admin
Site Admin
Posts: 855
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Reappering folders and emails

Post by Admin » Fri Jan 14, 2022 5:05 am

Hi,

How are they accessing the mail? Is it through the web mail client, or are they using a client such as Outlook. I am presuming webmail though. This sounds like permissions, where the web application does not have permission to remove items. You can try making sure the permissions are correct by running the following commands in a command prompt, changing the paths as needed to match your server if you have installed to other paths:

CACLS "C:\Program Files (x86)\Mail Enable\Config" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Queues" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Bad Mail" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Postoffices" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Logging" /t /e /g IME_ADMIN:F

kevinL
Posts: 2
Joined: Fri Jan 14, 2022 12:32 am

Re: Reappering folders and emails

Post by kevinL » Fri Jan 14, 2022 7:30 pm

Admin wrote:
Fri Jan 14, 2022 5:05 am
Hi,

How are they accessing the mail? Is it through the web mail client, or are they using a client such as Outlook. I am presuming webmail though. This sounds like permissions, where the web application does not have permission to remove items. You can try making sure the permissions are correct by running the following commands in a command prompt, changing the paths as needed to match your server if you have installed to other paths:

CACLS "C:\Program Files (x86)\Mail Enable\Config" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Queues" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Bad Mail" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Postoffices" /t /e /g IME_ADMIN:F
CACLS "C:\Program Files (x86)\Mail Enable\Logging" /t /e /g IME_ADMIN:F
Thanks for getting back.

Correct, they are accessing via Webmail.

I've checked the permissions to those folder locations and they have IME_ADMIN with full control.
The data for the Postoffices are on another drive, but that folder does also have the correct permission

Admin
Site Admin
Posts: 855
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Reappering folders and emails

Post by Admin » Tue Jan 18, 2022 5:30 am

Hi,

Is the webmail running under the MailEnable Webmail IIS site? If it is not using the MailEnableAppPool application pool then possibly the webmail is not running as IME_ADMIN. Using ProcessMonitor from Microsoft should show any permission errors.

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