Mailenable webmail remeins in "loading..." status after upgrade to 10.41

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erwin.gallia
Posts: 2
Joined: Mon Sep 19, 2022 2:32 pm

Mailenable webmail remeins in "loading..." status after upgrade to 10.41

Post by erwin.gallia » Mon Sep 19, 2022 2:40 pm

Hello,

can anybody help me please. We performed the upgrade to version 10.41 and since that the webmail remains in the "loading..." status when someone tries to login.
We tried a reinstall but the problem remains.
The diagnostic utility shows everything in good / green state.
loading.png
loading.png (53.58 KiB) Viewed 78 times
Anyone an idea how to fix this issue? Thanks.
loading.png
loading.png (53.58 KiB) Viewed 78 times

Admin
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Location: Melbourne, Victoria, Australia

Re: Mailenable webmail remeins in "loading..." status after upgrade to 10.41

Post by Admin » Tue Sep 20, 2022 6:06 am

Hi,

It looks like the upgrade has not worked or there has been some issue updating the Windows registry keys with the correct version. Check to see that the registry branch below indicates 10.41:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mail Enable\Mail Enable\Registration

When you installed did you change any option? Or only clicked the Next/Next to upgrade? If you changed the option to not upgrade webmail then it could cause this.

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