inbox not showing all the mail

Discussion forum for Enterprise Edition.
Post Reply
lesgray
Posts: 16
Joined: Wed Dec 12, 2018 7:13 pm

inbox not showing all the mail

Post by lesgray »

I have a user (uses Outlook 365) who had all the mail in his inbox disappear. When I look at his inbox folder on the server all the mail files appear to be there but they do not show up in outlook or on webmail. Can I delete the index file to have mailenable reindex the main files so they will show up again? Or is there something else I should do. I do have a backup from the previous day of the server.

Admin
Site Admin
Posts: 1127
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: inbox not showing all the mail

Post by Admin »

Hi,

If the files with the MAI file extension are there, just create an empty file called _change.dty. This will update the index. You can delete the index by deleting the _index.xml file, but this will remove the flags on the messages, so using _change.dty is the better way to do it.

lesgray
Posts: 16
Joined: Wed Dec 12, 2018 7:13 pm

Re: inbox not showing all the mail

Post by lesgray »

Looks like it worked, thank you. Do I now delete the _change.dty file from the folder?

cfdynamics
Posts: 154
Joined: Mon May 24, 2010 2:27 pm

Re: inbox not showing all the mail

Post by cfdynamics »

that file should already be gone. It goes away once the folder refresh is done.
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.

Post Reply