[INFOUPDATED] IMAP size 0KB for Blackberry? caused delay

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atdino
Posts: 26
Joined: Fri Jul 13, 2007 6:41 am

[INFOUPDATED] IMAP size 0KB for Blackberry? caused delay

Post by atdino »

Is this a Mail Enable problem for Blackberry server?

Received (log from the Blackberry service provider support) said that each UID has 0KB. Therefore causing delay

Thank you.

Using 3.02
Last edited by atdino on Wed Oct 17, 2007 10:01 am, edited 2 times in total.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben »

What do the MailEnable SMTP logs say when communicating with the Blackberry server? Can you supply more information on what is occurring when the 0kb uid is discovered?
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

atdino
Posts: 26
Joined: Fri Jul 13, 2007 6:41 am

Post by atdino »

Hi, thanks for prompt reply.

The 0KB is from Blackberry Service Provider.

I will try to check. Thanks

atdino
Posts: 26
Joined: Fri Jul 13, 2007 6:41 am

why check SMTP log ?

Post by atdino »

Hi,

It seems weird to check SMTP log as the blackberry server using IMAP to check e-mail and if 0KB, they won't download and they said, at the end of the day, the e-mails (notice the s) is going to downloaded at once.

SMTP just indicate sending and receiving right? Thanks.

Note, I am not sure for this particular user as he "seems" doesn't have a @blackberry address so I can't set store and forward.

Please help, this is not a direct users, so nothing much I can check without further permissions and hints. Thanks.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben »

Sorry yes IMAP I mean it sounds like a something in the the PUSH service of the blackberry.

I suggest you make sure you are running the latest version of MailEnable V2.40 or V3.02 and if the problem exists after this then lodge a support request and send through the IMAP activity and debug logs along with the details of the mailbox address so we can find it in the logs.
Last edited by MailEnable-Ben on Thu Oct 18, 2007 3:44 am, edited 1 time in total.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

atdino
Posts: 26
Joined: Fri Jul 13, 2007 6:41 am

Is 3.03 out?

Post by atdino »

It is quite hard to get what is going on without going thru the log file and testing from the Blackberry service provider which involves the user must call them directly.

By the way, http://mailenable.com/download.asp still show 3.02 .

Anyway, thanks for your quick response.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben »

Yes sorry the V3.03 is still in testing due to be released soon. The changes that were made to IMAP were in the 3.02 release anyway.

So at this stage the best thing to do will be to send through the logs in a support ticket so we can check as we may still be able to work out what is happening by reveiwing what commands the remote server/client has sent. If you submit the ticket under defect there will be no charge and it will be accepted.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

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