Webmail hangs on loading screen (v3.04)

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rockinthesixstring
Posts: 844
Joined: Mon Dec 05, 2005 7:51 am
Location: Canada

Webmail hangs on loading screen (v3.04)

Post by rockinthesixstring » Fri Dec 07, 2007 4:21 pm

Hello ME Team
I have not set my webmail to use .NET 1.1 so that might be the cause of my problem but I am wondering if you have experienced this before.

Some of my customers are having an issue where when they login the webmail loading screen is all they see. The never make it to the actuall inbox.

I have tested and am able to login properly but they are not.

Any suggestions?
Chase
Server 2008 Standard (x64)
ME Ent 6.51 (SQL Server 2008 Config)
ASSP 1.9

Dodecatec
Posts: 31
Joined: Mon Jan 03, 2005 4:25 am
Location: Mesa, AZ

Post by Dodecatec » Sat Dec 08, 2007 10:41 am

This looks like the same problem multitudes of other people are having.

Once the first login is made, subsequent logins will be fine.
It looks to me like a compilation problem of some sort.

Run a perfmon log and track the cpu usage of the iis worker processes and compare it with the time that a user complained of the problem.
I'm pretty sure you'll see a correlation between their complaint time and the time that the mailenable IIS worker process was chewing up 100% of one processor.

rockinthesixstring
Posts: 844
Joined: Mon Dec 05, 2005 7:51 am
Location: Canada

Post by rockinthesixstring » Tue Dec 11, 2007 6:47 am

So does anyone have any suggestions on how to resolve this? I have clients that primarily use WebMail and are unable to access their email.

I have tried running MEInstaller.exe (or whatever it's called) to enable .Net 1.1 but that has not worked.
Chase
Server 2008 Standard (x64)
ME Ent 6.51 (SQL Server 2008 Config)
ASSP 1.9

rockinthesixstring
Posts: 844
Joined: Mon Dec 05, 2005 7:51 am
Location: Canada

Post by rockinthesixstring » Thu Dec 13, 2007 6:11 am

Follow Up:
I changed my Webmail to run on .NET 1.1 but am still having the same problem.

I may be wrong but from what I have noticed, it happens usually on a large mailbox... IE it has many email's in it.

Does webmail try to preload any actual messages?
Chase
Server 2008 Standard (x64)
ME Ent 6.51 (SQL Server 2008 Config)
ASSP 1.9

rockinthesixstring
Posts: 844
Joined: Mon Dec 05, 2005 7:51 am
Location: Canada

Post by rockinthesixstring » Thu Dec 13, 2007 6:15 am

Also I cannot see any errors in the Event Log.

The page basically hangs on "Please wait while MailEnable WebMail is loaded..."
Chase
Server 2008 Standard (x64)
ME Ent 6.51 (SQL Server 2008 Config)
ASSP 1.9

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Thu Dec 13, 2007 11:55 pm

Best to lodge a support ticket and send through the account details that are giving you problems. We will need to see this occurring.
Regards,

Product Services
MailEnable Pty Ltd

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SpammersMustDie
Posts: 8
Joined: Thu Dec 06, 2007 6:17 pm

Post by SpammersMustDie » Fri Dec 14, 2007 4:44 pm

Have these accounts set their start up screen to contacts or calendar?

I had this issue. moving to 3.05 beta fixed the problem.

in order to fix it (temporarily) prior to 3.05, check this thread:
http://forum.mailenable.com/viewtopic.p ... highlight=

keith@vfsremote.com
Posts: 25
Joined: Fri Mar 20, 2015 7:53 pm

Re: Webmail hangs on loading screen (v3.04)

Post by keith@vfsremote.com » Fri Jan 06, 2017 3:18 pm

This issue still exists in version 9.53. Large mailboxes will not load in webmail. I'm again having a client with a 6GB mailbox who cannot use it in webmail.
Keith Damron
Manager of Customer Support

VisionFriendly.com
1245 E. Diehl Road, Suite 307
Naperville, IL 60563
630 553-0000 x112
Keith@visionfriendly.com

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