Mail Error

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tmorg
Posts: 64
Joined: Tue Aug 12, 2008 7:43 pm
Location: USA

Mail Error

Post by tmorg » Sun Oct 11, 2009 5:44 pm

Currently Running 4.1 Ent Windows Server 2003

I have an issue with a user sending email and getting this error back immediately after sending to the 2 email addresses on the same domain and I believe they are using an Exchange server and I am using 4.1 Enterprise. I can't see as reason for this error at all. Possibly the next day he may be able to send to the same user without errors. Any ideas appreciated.

Recipient: [SMTP:firstname.lastname@domain.com]
Reason: ME-E0029: [88CA13302BB341D7A8812B44F701DD04.MAI] DATA Command Failed. Transmit File: Communications Error Transmitting File to domain.com.
Recipient: [SMTP:nextuser.lastname@domain.com]
Reason: ME-E0029: [88CA13302BB341D7A8812B44F701DD04.MAI] DATA Command Failed. Transmit File: Communications Error Transmitting File to domain.com.

MailEnable-Ian
Site Admin
Posts: 9145
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Sun Oct 11, 2009 10:42 pm

Hi,

This maybe related to NIC MTU settings. Please review: http://www.mailenable.com/kb/Content/Ar ... D=me020063
Regards,

Ian Margarone
MailEnable Support

tmorg
Posts: 64
Joined: Tue Aug 12, 2008 7:43 pm
Location: USA

Post by tmorg » Sun Oct 11, 2009 11:04 pm

The user is running Windows 7 RTM 32 Bit with Outlook 2007 and appeared to only have this issue with 2 specific domain both large corporations using Exchange Server sending a small text attachment. His DSL connection 384k Up and 3M down. He said it happened one at the office to the same addresses and we have a 20M up and down Metro E cconnection with all Cisco gear.....

MailEnable-Ian
Site Admin
Posts: 9145
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Sun Oct 11, 2009 11:07 pm

Hi,

What happens when the same users send a message without an attachment? Are they able to send? Maybe the exchange server has some kind of inbound filtering that is triggering on the message.
Regards,

Ian Margarone
MailEnable Support

tmorg
Posts: 64
Joined: Tue Aug 12, 2008 7:43 pm
Location: USA

Post by tmorg » Sun Oct 11, 2009 11:45 pm

I just asked again and he states there are no attachments.

MailEnable-Ian
Site Admin
Posts: 9145
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Sun Oct 11, 2009 11:50 pm

Hi,

Have you inquired with the Exchange servers administrator to inspect their respective log files to see what is occurring during the SMTP transaction DATA command?
Regards,

Ian Margarone
MailEnable Support

tmorg
Posts: 64
Joined: Tue Aug 12, 2008 7:43 pm
Location: USA

Post by tmorg » Mon Oct 12, 2009 12:14 am

Will do that and post back....thanks.....

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