forwarding e-mail with a filter? can MailEnable do this?

[gerry.lowry]

Hi, this is my first post to this forum.

I'm a MailEnable newbie.

This is particular to the Enterprise Edition but I also wonder whether the same answer applies to the Professional and Standard editions.

Scenario
----------
A web service responds via e-mail to every post with "OK" or "rejected" in the subject.

For that reason, we do not provide that web service with our helpdesk address ... "OK" responses
substantially occur more often than the occasional "rejected" response and would therefore
flood our help desk database with many unnecessary messages.

We therefore use a different e-mail address for ALL messages from that web service.

We can access these messages via a client program like Microsoft Outlook and create a rule to
forward the "rejected" messages to our help desk e-mail address.

Our prefernance would be to have MailEnable do this at the server instead.

Example: (pseudo-code)

if incoming message is from aaaaaa@external.web.service.com
AND subject contains "rejected"
THEN forward incoming message to our.help.desk@our.domain.com

QUESTIONS:

(a) does MailEnable allow this? (if yes, which versions)

(b) in general terms, how would one implement through MailEnable Enterprise a rule/filter like
the one described in the above pseudo-code.

(c) would the same process apply to all versions of MailEnable?

Thank you.

Regards,
Gerry (Lowry)

[MailEnable-Ian]

Hi,

(a) does MailEnable allow this? (if yes, which versions)

Yes you have the ability within Professional and Enterprise versions to create script filters at the global level. You find more information about script filtering within the Professional and Enterprise documentation located here: http://www.mailenable.com/references.asp

Example script filter:

Code: Select all

FilterResult=0
If CriteriaMet([ME_FROM],"aaaaaa@external.web.service.com") AND _
      CriteriaMet([ME_SUBJECT],"*rejected*") THEN
FilterResult=1
End If

Once you have created the script filter you can add the action to "Forward to address".

(b) in general terms, how would one implement through MailEnable Enterprise a rule/filter like
the one described in the above pseudo-code.

Code: Select all

FilterResult=0
If CriteriaMet([ME_FROM],"aaaaaa@external.web.service.com") AND _
      CriteriaMet([ME_SUBJECT],"*rejected*") THEN
FilterResult=1
End If

(c) would the same process apply to all versions of MailEnable?

No only Professional or Enterprise have filtering capabilities.

[Naron]

Hi,

You replied to to my colleague 'Gerry' than we can setup a filter at the 'Global level' to forward messages that meet the filter criteria.

We want to filter at the 'Mailbox level' and forward messages to an address. Is it possible to forward messages at the 'Mailbox level' or it has to be done at the 'Global level'.

The available actions for a filter at the 'Mailbox level' are:

* Delete Message
* Move message to folder
* Copy message to folder
* Move message to Junk e-mail folder
* Move message to Quarantine folder

There is no 'Forward to address'.


Thanks,

Naron

[MailEnable-Ian]

Hi,

No you will need to create the filter at the Global level in order to be able to use the "forward to address" action.

[noexpert]

Hi all, I'm also new to MailEnable.
I'm in the late stages of migrating a few hundred users over to MailEnable from our old mail server and have come across this issue.

Many of our existing clients' mailboxes have forwarding rules based on various criteria (simple criteria like IF "From" Contains "membership" THEN Forward to "membership@whatever.com"). We have far too many clients (all with different domains) for us to be writing scripts for every forwarding rule they may need. How can we let clients create their own rules?

This seems like a pretty basic function of a mail server, I am struggling to believe that the solution is either forward all mail, create global rules or write an action script...

Is there a better solution?

Thanks

[MailEnable-Ian]

Hi,

Enterprise provides mailbox level filtering where users can create their own filtering rules via the web mail client.

http://www.mailenable.com/documentation ... ering.html