06/15/11 10:25:55 [SF:FLP-WAN/astona] -> Purging Inbox
06/15/11 10:25:55 15655916A425482F835B2FF24E631E1E.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 6 old, Action=Deleted
06/15/11 10:25:55 219A33B893E648A6844DE86061538DAD.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 7 old, Action=Deleted
06/15/11 10:25:55 3E0C4BD9B21449548C874BB7F2B15F53.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 1 old, Action=Deleted
06/15/11 10:25:55 50C98CE860BE45858BC398DF4EF49BC4.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 1 old, Action=Deleted
06/15/11 10:25:55 56422EBED1514F5CAA8E289AC0D2AED6.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 1 old, Action=Deleted
06/15/11 10:25:55 590402FAB37E45E387A3EFBD7D3CA467.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 6 old, Action=Deleted
06/15/11 10:25:55 807EC880D34A4F8F915D4185CBD9438A.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 7 old, Action=Deleted
06/15/11 10:25:55 B5208BF0D00447ACB122DAF4F094437B.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 2 old, Action=Deleted
06/15/11 10:25:55 C6CE756ABD86428D9AC5139249A52271.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 1 old, Action=Deleted
06/15/11 10:25:55 FF973301C6CD41AEA66758E5FE2E9AA9.MAI in W:\Mail Enable\postoffices\FLP-WAN\MAILROOT\astona\Inbox is days 7 old, Action=Deleted
Hi,
I tested this here and did not see any problems and we have not had any reports of issues with this feature in years. Are you sure you have the settings that you are reporting here correct? For example are you sure that you have configured 92 days and this is for the Inbox settings for the post office?
If you are sure then you will need to submit a support ticket via the MailEnable web site support page so we can check this further.
To be more accurate, I forgot to mention that ME is installed on a Win2008 R2 Standard (64bits - English).
Every day, the Admin-Debug log file is about 40Kb.
When this happened, its size was 1537Kb after deleting 10293 emails...
As I will upgrade to v5, I don't know if it is worth opening a ticket. Damage has already been done !
The fact is it happened with the exact configuration I wrote (92 days) which has never been changed since the installation...
I hope it will not happen to other users but I think it is worth more tests...
The worst, now, is that I lost all trust in the cleanup agent.
Do you store the configuration in a database Eric or is it the default TAB delimited files? If a database do you see any connection based errors in the Event Logs at the time that this management service cleanup routine started?
I dont know what would happen if this event fired but the configuration could not be read, and it not worth looking into it if you are not using a database
I do not think it is problem of reading the configuration because it seems the agent processed the deleted items correctly
Indeed, there are messages in the Deleted Items folder of [FLP-WAN/aviala] mailbox prior to the disaster and newer than 7 days and the log bellow is correct:
