Version 8 - Pacific Skin - No Preview Pane Orientation

Discussion forum for Enterprise Edition.
Post Reply
DaRocker22
Posts: 214
Joined: Wed May 03, 2006 4:02 am

Version 8 - Pacific Skin - No Preview Pane Orientation

Post by DaRocker22 » Wed Nov 27, 2013 6:23 am

Just downloaded the released Version 8 and noticed that I reported this one minor issue back on October 15th when it was in beta which was never fixed.

If your using the new Pacific Skin you are unable to change the Preview Pane Orientation under the account settings. However if you log into one of the other skins and change the Preview Pane Orientation setting and log out and log back in with the Pacific Skin it does change. But there is no option to change the setting in the new skin.

galance
Posts: 13
Joined: Wed Nov 30, 2005 8:27 pm

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by galance » Thu Apr 14, 2016 11:37 am

same problem, version 9.11 skin Mondo/Oceano

galance
Posts: 13
Joined: Wed Nov 30, 2005 8:27 pm

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by galance » Mon Apr 25, 2016 6:49 am

upgrade to version 9.12 but the same bug here. When you log off, the preview pane orientation reset to default with no preview pane. May I fix default settings to bottom preview pane, handly, for all clients?

MailEnable-Ian
Site Admin
Posts: 8962
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by MailEnable-Ian » Tue Apr 26, 2016 1:24 am

Hi,

I was unable to emulate this behavior in 9.12. Can you provide specific steps to reproduce and the browser your using to access the web mail client?
Regards,

Ian Margarone
MailEnable Support

ccgeek
Posts: 24
Joined: Tue Feb 07, 2006 2:28 am
Location: Georgia, USA

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by ccgeek » Thu Apr 28, 2016 9:01 pm

I am also having this issue. I just upgraded to v9.12. When a user gets into the Inbox, it does not show a reading pane. When you adjust it via the gear in the top right, the pane reveals. If you close the browser and re-open, it defaults back to no reading pane. I believe the skin is Artic.

MailEnable-Ian
Site Admin
Posts: 8962
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by MailEnable-Ian » Fri Apr 29, 2016 4:22 am

Hi,

What browser are you using? Does it happen if you create a brand new mailbox and login via that mailbox?
Regards,

Ian Margarone
MailEnable Support

ccgeek
Posts: 24
Joined: Tue Feb 07, 2006 2:28 am
Location: Georgia, USA

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by ccgeek » Fri Apr 29, 2016 6:15 am

I've tried this in the latest version of both Chrome (both regular and incognito) and Firefox. In all instances, when the inbox is selected, the reading pane is not visible. After I make it visible, I click the default welcome email to display it. After, I close the browser and try again. 100% of the time, the reading pane is not visible.

This is ME 9.12 Ent

MailEnable-Ian
Site Admin
Posts: 8962
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by MailEnable-Ian » Thu May 05, 2016 11:19 pm

Hi,

Are you able to lodge a support ticket under "Upgrade" or "Installation" and provide an example mailbox and the URL for the web mail client so we can emulate on our side?
Regards,

Ian Margarone
MailEnable Support

ccgeek
Posts: 24
Joined: Tue Feb 07, 2006 2:28 am
Location: Georgia, USA

Re: Version 8 - Pacific Skin - No Preview Pane Orientation

Post by ccgeek » Fri May 06, 2016 2:42 pm

OK, I put in a support ticket with some credentials.

Post Reply