Parsing Error encountered on Blackberry

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mrito
Posts: 29
Joined: Fri Mar 13, 2009 2:04 am
Location: Makati, Philippines
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Parsing Error encountered on Blackberry

Post by mrito » Wed Feb 19, 2014 5:32 am

Dear Supports,
Our blackberry users randomly received the error "Error in parsing this message. Couldn't display the body part!!!" on some of their mails received from either external/internal sender. We already checked this issue from our BB service provider and consult BB forum but still not able to find any solution about it. Can you please check if there is a known issue currently with Mailenable regarding this matter? We are currently running Mailenable 3.x.

Regards,
Malvin
Malvin M. Rito
System Admin./Programmer

ALT CLADDING, INC.
Mobile #: +63928-5010430 Tel. #: +632 8994953 Local 142
Fax #: +632 8978102
email: mrito@cladding.com

MailEnable-Ian
Site Admin
Posts: 9321
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Parsing Error encountered on Blackberry

Post by MailEnable-Ian » Fri Feb 21, 2014 4:10 am

Hi,

The first step is to ensure that you are running the latest version 3.66 from the link below as you maybe running an old version which could possibly contributing to your problems.

http://www.mailenable.com/Enterprise366.exe
Regards,

Ian Margarone
MailEnable Support

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