Unable to send to verizon.net

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netmo
Posts: 31
Joined: Mon Jun 20, 2011 7:46 pm

Unable to send to verizon.net

Post by netmo » Wed Oct 14, 2015 4:32 pm

Hi There, for the last while now we are unable to send an email to any @verizon.net customer. We've tried abuse@verizon.net email address too and receive the same result as below. When i send from a non mailenable account, the email to abuse@verizon.net goes through with no issues and receive an automated response. We only have an issue with verizon.net. Our public mail IP's are not blacklisted. Can anyone tell us why this is happening?

Fork/Split: Message ID [98C3C198B1D6461AA6BD8C601588F70D.MAI] requeued/split into 1 messages for delivery to target domains.
Queued: Message ID [98C3C198B1D6461AA6BD8C601588F70D.MAI] queued for delivery to the domain [verizon.net] at the SMTP Outbound Queue with a new Message ID of [98C3C198B1D6461AA6BD8C601588F70D.MAI]


Debug delivery information for Message ID [98C3C198B1D6461AA6BD8C601588F70D.MAI]
10/14/15 11:42:24 ME-I0018: [EC69FD8A08B3420F96BA47A06EEF190B.MAI] Outbound message from ([SMTP:email@email.ca]) requeued as [98C3C198B1D6461AA6BD8C601588F70D.MAI] to the target domain [verizon.net]
10/14/15 11:42:24 ME-I0026: [98C3C198B1D6461AA6BD8C601588F70D.MAI] Sending message
10/14/15 11:42:24 ME-IXXXX: [98C3C198B1D6461AA6BD8C601588F70D.MAI] DNS resolved to the following record: IP Address=206.46.232.11, Family=2, Type=1, Protocol=6
10/14/15 11:42:45 ME-E0038: [98C3C198B1D6461AA6BD8C601588F70D.MAI] Communications Error: Socket connection to relay.verizon.net failed (error 10060). The host was either not contactable or it rejected your connection. Socket Family = 2; Host=206.46.232.11; Port=25
10/14/15 11:42:45 ME-E0059: [98C3C198B1D6461AA6BD8C601588F70D.MAI] Message Delivery Failure. Attempt (0): Could not connect to mail server for domain (verizon.net). The remote mail server could not be contacted at this time. Message has been requeued.

MailEnable-Ian
Site Admin
Posts: 9166
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Unable to send to verizon.net

Post by MailEnable-Ian » Wed Oct 14, 2015 11:26 pm

Hi,

Are you able to telnet to relay.verizon.net within a command prompt from the MailEnable server and can establish a connection? Here is more information on performing a telnet test:

http://www.mailenable.com/kb/content/ar ... D=me020207
Regards,

Ian Margarone
MailEnable Support

netmo
Posts: 31
Joined: Mon Jun 20, 2011 7:46 pm

Re: Unable to send to verizon.net

Post by netmo » Thu Oct 15, 2015 5:51 pm

Yes I am able to. The problem is I have to do it a couple of times in a row telnet relay.verizon.net 25 in order to get a connection. How do I make mailenable do the same? I'm assuming mailenable only tries once and stops. The mailenable logs show it always not able to connect to relay.verizon.net 25 during all 30 attempts before it stops and I receive the bounce back. Any other mailenable customers having this issue and why only Verizon.net?

220 vms172071pub.verizon.net -- Server ESMTP (Oracle Communications Messaging Se
rver 7.0.5.34.0 64bit (built Oct 14 2014))
helo mydomain.ca
250 vms172071pub.verizon.net OK, [209.226.94.196].
MAIL FROM:my@emailaddress.ca
250 2.5.0 Address Ok.
RCPT TO:rudybsr@verizon.net
250 2.1.5 rudybsr@verizon.net OK.
DATA
354 Enter mail, end with a single ".".
SUBJECT: TEST MESSAGE
.
QUIT
221 2.3.0 Bye received. Goodbye.

MailEnable-Ian
Site Admin
Posts: 9166
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Unable to send to verizon.net

Post by MailEnable-Ian » Thu Oct 15, 2015 11:10 pm

Hi,

Maybe try and change the DNS server used under MailEnable within the SMTP properties under the "General" tab. Try use a free service like Google DNS 8.8.8.8 or 8.8.4.4 to see if this helps.
Regards,

Ian Margarone
MailEnable Support

royaltoon55
Posts: 2
Joined: Sat Jan 31, 2015 11:45 am

Re: Unable to send to verizon.net

Post by royaltoon55 » Wed Feb 03, 2016 11:15 am

The mailenable logs show it always not able to connect to relay.verizon.net 25 during all 30 attempts before it stops and I receive the bounce back.
NOOR

Garre
Posts: 32
Joined: Thu Jun 08, 2006 3:58 pm
Location: Boise, Idaho USA

Re: Unable to send to verizon.net

Post by Garre » Wed Feb 03, 2016 6:22 pm

I had a similar problem with "cableone.net" last month. After talking with their technical support and some persistence they agreed to look into the problem and get back with me. They never got back, but the problem was suddenly fixed.

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