[SOLVED] email can't be routed by SMTP

[Toddy]

Hi,
today ist the first time i saw that an email didn't get routet. The Sender emailed with attachment but it didn't arrived at my post. So i looked at the Message Trace and found (see bottom).
It seems to be the only email. So what is the reason if any other email (with or without attachment) gets perfectly routet??

Thanks for any help!!

Torsten
++++++++++++++++++++++++++++++

Trace: Tracing message with Message ID [4AD9311F9DB64D97B2B45A2D30463AA9.MAI] from the SMTP Inbound Queue

Result: [4AD9311F9DB64D97B2B45A2D30463AA9.MAI] was not routed from the SMTP inbound message queue by the local MTA Service. Below are relevant log details:

MTA Debug log matches:
03/07/17 12:37:54 Processing file 4AD9311F9DB64D97B2B45A2D30463AA9.MAI from queue SMTP
03/07/17 12:37:54 MTADeliverMessage::Pre Pickup Event executing: C:\Program Files (x86)\Parallels\Plesk\admin\bin\memailfilter.exe 4AD9311F9DB64D97B2B45A2D30463AA9.MAI SMTP
03/07/17 12:37:54 MTADeliverMessage::Pickup Event could not find path to executable (2): (C:\Program Files (x86)\Parallels\Plesk\admin\bin\memailfilter.exe 4AD9311F9DB64D97B2B45A2D30463AA9.MAI SMTP)
03/07/17 12:37:54 ME-MTA-INFO : Routing message (4AD9311F9DB64D97B2B45A2D30463AA9.MAI) from (SMTP) to 1 recipient(s).
03/07/17 12:38:00 ME-MTA-INFO: Plugin deleted message 4AD9311F9DB64D97B2B45A2D30463AA9.MAI.

Filter log matches:
Error with reading log file C:\PROGRA~2\PARALL~1\Plesk\MAILSE~1\MAILEN~1\Logging\MTAFILTER\MTAFILTER-Report-170307.log. Error Ein Teil des Pfades "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Logging\MTAFILTER\MTAFILTER-Report-170307.log" konnte nicht gefunden werden.


Virus filter log matches:
Error with reading log file C:\PROGRA~2\PARALL~1\Plesk\MAILSE~1\MAILEN~1\Logging\MEAVGEN\MEAVGEN-Report-170307.log. Error Ein Teil des Pfades "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Logging\MEAVGEN\MEAVGEN-Report-170307.log" konnte nicht gefunden werden.

Important: Message ID [4AD9311F9DB64D97B2B45A2D30463AA9.MAI] has not been routed through MailEnable queues. Check the log details for the reason. If in a cluster you will need to check each cluster server log files.

Status: SMTP Inbound transaction details for Message ID [4AD9311F9DB64D97B2B45A2D30463AA9.MAI] follow below:
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 220 mail.vem-it.de ESMTP MailEnable Service, Version: 9.61--9.61 ready at 03/07/17 12:37:35 0 0
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 EHLO EHLO [192.168.2.35] 250-vem-it.de [2.163.116.228], this server offers 6 extensions 153 21
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 AUTH {blank} 334 UGFzc3dvcmQ6 18 42 fred.lenhart@fcg-eickhorst.de
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 AUTH {blank} 235 Authenticated 19 14 fred.lenhart@fcg-eickhorst.de
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 MAIL MAIL FROM:<fred.lenhart@fcg-eickhorst.de> 250 Requested mail action okay, completed 43 43 fred.lenhart@fcg-eickhorst.de
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 RCPT RCPT TO:<t.koenemann@vem-it.de> 250 Requested mail action okay, completed 43 33 fred.lenhart@fcg-eickhorst.de
03/07/17 12:37:35 SMTP-IN 4AD9311F9DB64D97B2B45A2D30463AA9.MAI 848 2.163.116.228 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6 fred.lenhart@fcg-eickhorst.de

[MailEnable-Ian]

Hi,

Your log snippet reports why it was not routed:

03/07/17 12:37:54 MTADeliverMessage::Pickup Event could not find path to executable (2): (C:\Program Files (x86)\Parallels\Plesk\admin\bin\memailfilter.exe 4AD9311F9DB64D97B2B45A2D30463AA9.MAI SMTP)
03/07/17 12:37:54 ME-MTA-INFO : Routing message (4AD9311F9DB64D97B2B45A2D30463AA9.MAI) from (SMTP) to 1 recipient(s).
03/07/17 12:38:00 ME-MTA-INFO: Plugin deleted message 4AD9311F9DB64D97B2B45A2D30463AA9.MAI.

The Plesk memailfilter.exe pickup event has deleted the message before the MTA agent can route it to the destination queue. You will need to contact Plesk Onyx for assistance in diagnosing log files for their pickup events.

[Toddy]

Hi Ian,

thanks for your reply.
For a few weeks we made an update from plesk 12 to onyx 17.
In ME Management, Servers, localhost, MTA is enabled and the program is
C:\Program Files (x86)\Parallels\Plesk\admin\bin\memailfilter.exe
But this exe doesn't exist any more!?!?
I find a memailfilter_usr.exe in the bin folder ..
So is there a change given in history?
We have a list of words in config/Filters/Patterns (MEFILTER-GENERAL) to kill a mail if one of these words is inside.
is this connected with the pickup??

Sorry for this ..
Would like to get it a little more clear before going to onyx ..


Thanks in advance ..
Torsten

[MailEnable-Ian]

Hi,

In the MTA properties untick the option for pickup event enabled since the .exe does not exist anymore.

[Toddy]

Hi Ian,

thanks i did it.
Do you know a simple pickup to delete messages if a certain word (from a list) is in body or header?
Or is there a simple example to write this (vba/vb/c#,..)

thanks again for all!!

torsten

[MailEnable-Ian]

Hi,

You can use the MailEnable built in message content filters for this.

http://www.mailenable.com/documentation ... lter_.html
http://www.mailenable.com/documentation ... teria.html
http://www.mailenable.com/documentation ... ions2.html

[Toddy]

Thanks a lot Ian!

If I create a filter that is based on a wordlist, where do I find this wordlist in order to edit/add it??

Thanks a lot,

Torsten

[MailEnable-Ian]

Hi,

Mail Enable\Config\Filters\Patterns

[Toddy]

Hi,

thanks again.
Ticket solved

Toddy