Failed to change the status of the mailbox login configuration

dlloyd
Posts: 8
Joined: Mon Jul 18, 2011 8:30 pm

Failed to change the status of the mailbox login configuration

Postby dlloyd » Mon May 15, 2017 12:25 pm

I am using Mailenable Enterprise Version 9.72. When I attempt to disable any email account, I am getting the message "Failed to change the status of the mailbox login configuration.".

Dan

MailEnable-Ian
Site Admin
Posts: 8716
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Failed to change the status of the mailbox login configuration

Postby MailEnable-Ian » Wed May 24, 2017 11:48 pm

Hi,

Where are you disabling the mailbox? Is it via the administration console or via the web administration interface? If you create a brand new mailbox and try to disable it do you get the same error?
Regards,

Ian Margarone
MailEnable Support

dlloyd
Posts: 8
Joined: Mon Jul 18, 2011 8:30 pm

Re: Failed to change the status of the mailbox login configuration

Postby dlloyd » Thu May 25, 2017 11:33 am

I am working in the administration console. I just added a new mail box and was able to disable and enable the mailbox with no problem. I tried to disable an older mailbox and it failed. When I refreshed the screen, it did show disabled?

I am not sure what is going on with my older mailboxes that would cause this problem.

Danny

MailEnable-Ian
Site Admin
Posts: 8716
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Failed to change the status of the mailbox login configuration

Postby MailEnable-Ian » Thu Jun 01, 2017 1:28 am

Hi,

Try and upgrade to 9.74 to see if the problem continues with existing mailboxes.
Regards,

Ian Margarone
MailEnable Support

dlloyd
Posts: 8
Joined: Mon Jul 18, 2011 8:30 pm

Re: Failed to change the status of the mailbox login configuration

Postby dlloyd » Fri Jun 02, 2017 12:04 pm

I upgraded this morning and I still have the same issue.

Danny

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