damaged index of a mailbox ???

diego_nacato
Posts: 1
Joined: Wed Dec 27, 2017 8:23 pm

damaged index of a mailbox ???

Postby diego_nacato » Thu Dec 28, 2017 12:55 pm

I have a mailbox with thousands of emails (almost 20 GB) and only in the imbox folder had 19000 emails, but from one day to the next it appears that there are not emails in that folder, enter the server and look for the folders and the index is damaged because there are the emails I need, how can I solve this problem ????

Admin
Site Admin
Posts: 789
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: damaged index of a mailbox ???

Postby Admin » Tue Jan 09, 2018 10:23 pm

By "damaged" do you mean that the index is missing messages? Or you are getting some disk error? If the index file gets corrupted, it will be moved to _index.bad and a new index file generated. If there are errors with the indexing these will be logged to the Windows event log. So check there to see if there is an indication of the problem. Also make sure you are running a recent version, in case it is an issue that has already been resolved.

rfwilliams777
Posts: 1257
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: damaged index of a mailbox ???

Postby rfwilliams777 » Wed Mar 14, 2018 3:36 am

First, delete all the index files with no one logged in via Outlook (IMAP) or the webmail. Second, I would archive a lot of those messages. The more inbox emails you have, the longer it takes to update the index files and the more likely you will have issues with emails disappearing, not updating when moving, etc. For some of my users who have years worth of emails, I created folders with the years and then moved the respective emails into those folders. Do NOT put them under the Inbox but as a regular root folder (because it also gets indexed with the regular inbox index files which creates even more problems). In fact I recommend no folders under Inbox if possible. Your problem will go away. I have seen it in various versions of ME and this seems to be the best resolution.
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