damaged index of a mailbox ???

diego_nacato
Posts: 1
Joined: Wed Dec 27, 2017 8:23 pm

damaged index of a mailbox ???

Postby diego_nacato » Thu Dec 28, 2017 12:55 pm

I have a mailbox with thousands of emails (almost 20 GB) and only in the imbox folder had 19000 emails, but from one day to the next it appears that there are not emails in that folder, enter the server and look for the folders and the index is damaged because there are the emails I need, how can I solve this problem ????

Admin
Site Admin
Posts: 785
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: damaged index of a mailbox ???

Postby Admin » Tue Jan 09, 2018 10:23 pm

By "damaged" do you mean that the index is missing messages? Or you are getting some disk error? If the index file gets corrupted, it will be moved to _index.bad and a new index file generated. If there are errors with the indexing these will be logged to the Windows event log. So check there to see if there is an indication of the problem. Also make sure you are running a recent version, in case it is an issue that has already been resolved.

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