Autodiscover not working

dcol
Posts: 59
Joined: Fri May 26, 2017 11:25 pm

Autodiscover not working

Postby dcol » Tue Jan 30, 2018 11:31 pm

Autodiscover is not working. Followed all the docs. set the autodiscover protocols, IIS bindings, and DNS settings.
Do I need an Autodiscover.xml file? Tried one and still no success.
All of the verification tests fail and I am not getting the info into the client.

Do I need to have Active-Sync installed to use autodiscover? I also tried the ActiveSync manager which refers to an autodiscover service.
Do I need Enterprise Premium?

dcol
Posts: 59
Joined: Fri May 26, 2017 11:25 pm

Re: Autodiscover not working

Postby dcol » Wed Jan 31, 2018 2:43 pm

Bump.......
Does anyone have Autodiscover working without ActiveSync? Is this even possible? Does any ME support staff answer any forum messages anymore?

sagelike
Posts: 254
Joined: Fri Feb 23, 2007 4:58 am

Re: Autodiscover not working

Postby sagelike » Wed Jan 31, 2018 6:31 pm

I have it working and it mostly works.

Do you have SRV record ( _autodiscover._tcp.yourdomain.com )configured in DNS as well as autodiscover.yourdomain.com A record?

dcol
Posts: 59
Joined: Fri May 26, 2017 11:25 pm

Re: Autodiscover not working

Postby dcol » Wed Jan 31, 2018 6:44 pm

Thanks for responding.
Followed the ME notes to the letter.
I have the correct SRV record and it responds correctly with nslookup. Also have the DNS A record autodiscover.mydomain.com setup.
Also setup the SSL cert fot https://autodiscover.mydomain.com.
Added the port 80 and 443 bindings to NETprotocol site

I have been working on this for 2 days trying every conceivable thing found in other posts. No luck. Fails all connectivity tests and trying it in Outlook client. Outlook client does fine if I manually set it up.

There are no URL Rewrite rules or custom Handlers. Everything is default. Also setup the localhost autodiscover properties and the domain autodiscover protocols.

Also, I assume I do not need an autodiscover.xml since that response should be handled by ME. And I assume you do not need ActiveSync licenses to work.

Maybe there is a bug in ME Enterprise 10.12?

dcol
Posts: 59
Joined: Fri May 26, 2017 11:25 pm

Re: Autodiscover not working

Postby dcol » Wed Jan 31, 2018 9:55 pm

Using IIS tracing the issue seems to be a 401 error access denied when trying to request the autodiscover info from ME.
Using the Outlook built in autodiscovey test, it shows going to the proper place, but it returns the 401 error.

I tried the same thing on a SM server and it works fine with all the same settings.

So there is something else I need to do to ME to get it to work. Tried all the choices in the MEinstaler.

Anyone have any ideas? Unfortunately the ME support people never seem to visit or respond to this forum.

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