policy violation has occurred

dejandu
Posts: 7
Joined: Fri Feb 09, 2018 1:57 pm

policy violation has occurred

Postby dejandu » Sat Feb 10, 2018 8:39 am

Hello,

I have MailEnble Enterprise 9.5 version, and i have 250 domains.
One customer receiving error BYE Service temporarily refused connection from IP (xx.xx.xx.xx) because a policy violation has occurred.

IMAP,SMTP,POP connections limit is 400 for all. Maximum real time connectios is ~220 IMAP, ~100 POP.

Only one user have this error.

Any idea?

maxel91
Posts: 61
Joined: Sat Dec 10, 2016 1:10 am

Re: policy violation has occurred

Postby maxel91 » Mon Feb 12, 2018 12:16 pm

Check the policies in Localhost

dejandu
Posts: 7
Joined: Fri Feb 09, 2018 1:57 pm

Re: policy violation has occurred

Postby dejandu » Mon Feb 12, 2018 2:40 pm

What policy?

rfwilliams777
Posts: 1265
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Re: policy violation has occurred

Postby rfwilliams777 » Tue Mar 13, 2018 11:37 pm

If a policy is violated with an IP address, it seems that an IP address is blocked either for being on a blacklist or a user from that IP address has sent a bad command or login too many times and the mail server has blocked it. One, determine what the offense is to decide how to address the issue. Two, you can whitelist that IP address and it will not get blocked again.
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