Urgent - METray doesnt works - MMC with MailEnable doesnt works

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crnunez
Posts: 213
Joined: Sun Jan 25, 2004 8:26 pm

Urgent - METray doesnt works - MMC with MailEnable doesnt works

Post by crnunez » Sun Feb 25, 2018 6:11 pm

Hello,
I'm using Windows Server 2016 Standard, 64 bits, MailEnable 9.80 Enterprise, .NET Framework 4, 4.5 etc. After cumulative update KB4077525 (2018-02-22) and restarted Windows Server 2016, METray.exe crashed with this data:
Fault bucket 1812625296071232358, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: metray.exe
P2: 1.0.0.0
P3: 5a4ed027
P4: METrayNet
P5: 1.0.0.0
P6: 5a4ed027
P7: d
P8: e0
P9: System.InvalidOperationException
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml
\\?\C:\Windows\Temp\WERAB53.tmp.csv
\\?\C:\Windows\Temp\WERAB73.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB73.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_metray.exe_b24466d1ccf314fbbd285a859f5e76b4b99a98a8_00000000_2908ae50
Analysis symbol:
Rechecking for solution: 0
Report Id: 121f4b27-1a50-11e8-9102-0cc47a041596
Report Status: 4104
Hashed bucket: b309d9965639ea918927bd1a63368b66
MaileEnable_01.png
MaileEnable_01.png (99.36 KiB) Viewed 4209 times
MaileEnable_02.png
MaileEnable_02.png (185.67 KiB) Viewed 4209 times
Also I can not use MailEnable Adminstration Tool (MMC) because It has a lot of erros. 1) I uninstall this update but it doesn't solve this problem, 2) I reinstall MailEnable several times but it doesn't solve this problem. 3) I reinstall this update again but it doesn't solve this problem. 4) sfc /scannow dont detect any problem neither DSIM.

My clients couldn't login to Webmail, until I change from 64 bits to 32 bits MailEnableAppPool, but the issue with METray is persistent and MMC with MailEnable only.

Do you have any patch or solution for this?
Regards,
Robert N.
Zona Hosting - Hosting y Servicios Profesionales en Internet.

MailEnable-Ian
Site Admin
Posts: 9275
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Urgent - METray doesnt works - MMC with MailEnable doesnt works

Post by MailEnable-Ian » Mon Mar 05, 2018 12:37 am

Hi,

I installed the same patch you pointed out on a Windows 2016 server and did not experience the same errors. Please lodge a support ticket via our support form below and provide RDP login details or a Teamviewer session to the server so that we can troubleshoot further:

https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

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