Urgent - METray doesnt works - MMC with MailEnable doesnt works

[crnunez]

Hello,
I'm using Windows Server 2016 Standard, 64 bits, MailEnable 9.80 Enterprise, .NET Framework 4, 4.5 etc. After cumulative update KB4077525 (2018-02-22) and restarted Windows Server 2016, METray.exe crashed with this data:

Fault bucket 1812625296071232358, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: metray.exe
P2: 1.0.0.0
P3: 5a4ed027
P4: METrayNet
P5: 1.0.0.0
P6: 5a4ed027
P7: d
P8: e0
P9: System.InvalidOperationException
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA94F.tmp.WERInternalMetadata.xml
\\?\C:\Windows\Temp\WERAB53.tmp.csv
\\?\C:\Windows\Temp\WERAB73.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAB73.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_metray.exe_b24466d1ccf314fbbd285a859f5e76b4b99a98a8_00000000_2908ae50
Analysis symbol:
Rechecking for solution: 0
Report Id: 121f4b27-1a50-11e8-9102-0cc47a041596
Report Status: 4104
Hashed bucket: b309d9965639ea918927bd1a63368b66

MaileEnable_01.png (99.36 KiB) Viewed 4209 times

MaileEnable_02.png (185.67 KiB) Viewed 4209 times

Also I can not use MailEnable Adminstration Tool (MMC) because It has a lot of erros. 1) I uninstall this update but it doesn't solve this problem, 2) I reinstall MailEnable several times but it doesn't solve this problem. 3) I reinstall this update again but it doesn't solve this problem. 4) sfc /scannow dont detect any problem neither DSIM.

My clients couldn't login to Webmail, until I change from 64 bits to 32 bits MailEnableAppPool, but the issue with METray is persistent and MMC with MailEnable only.

Do you have any patch or solution for this?

[MailEnable-Ian]

Hi,

I installed the same patch you pointed out on a Windows 2016 server and did not experience the same errors. Please lodge a support ticket via our support form below and provide RDP login details or a Teamviewer session to the server so that we can troubleshoot further:

https://www.mailenable.com/support/step1.asp