IMAP Sync SLOW -> IMAP IDLE

Moti
Posts: 1
Joined: Sun Apr 15, 2018 7:03 am

IMAP Sync SLOW -> IMAP IDLE

Postby Moti » Sun Apr 15, 2018 7:10 am

Hi All,
Our IMAP is very slow, looks like that the cause is some file removing operation and IMAP IDLE, this is part of the log:

04/12/18 10:43:12 ME-IXXXX: Information: Removed Entry from activity file (C:\Program Files (x86)\Mail Enable\POSTOFFICES\xxxxx\MAILROOT\account_manager\_activity.tmp). Protocol=IMAP, IP=xxxxx,Port=2584.
04/12/18 10:43:12 [2584] IMAP IDLE ended.
04/12/18 10:43:12 ME-IXXXX: Information: Removed Entry from activity file (C:\Program Files (x86)\Mail Enable\POSTOFFICES\xxxxx\MAILROOT\account_manager\_activity.tmp). Protocol=IMAP, IP=xxxxx,Port=2584.
04/12/18 10:43:12 [1968] IMAP IDLE ended.
04/12/18 10:43:13 [2584] IMAP IDLE ended.
04/12/18 10:43:13 ME-IXXXX: Information: Removed Entry from activity file (C:\Program Files (x86)\Mail Enable\POSTOFFICES\xxxxx\MAILROOT\account_manager\_activity.tmp). Protocol=IMAP, IP=xxxxx,Port=2584.
04/12/18 10:43:13 [2584] IMAP IDLE ended.
04/12/18 10:43:13 ME-IXXXX: Information: Removed Entry from activity file (C:\Program Files (x86)\Mail Enable\POSTOFFICES\xxxxx\MAILROOT\account_manager\_activity.tmp). Protocol=IMAP, IP=xxxxx,Port=2584.
04/12/18 10:43:13 [1968] IMAP IDLE ended.
04/12/18 10:43:13 [2584] IMAP IDLE ended.
04/12/18 10:43:13 ME-IXXXX: Information: Removed Entry from activity fi

this can take about 3-5 minutes to complete.. anyone have any idea of how to resolve this?

MailEnable-Ian
Site Admin
Posts: 8738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP Sync SLOW -> IMAP IDLE

Postby MailEnable-Ian » Thu Apr 19, 2018 12:05 am

Hi,

What version of MailEnable are you referring to? How many concurrent IMAP connections are connected at the one time to the service? You can check this in the metray utility under the "Real time activity" monitor.
Regards,

Ian Margarone
MailEnable Support

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