IMAP not full sync

jeffhsu
Posts: 40
Joined: Mon Apr 13, 2015 6:15 am

IMAP not full sync

Postby jeffhsu » Wed Apr 18, 2018 3:47 am

My user have reported this same IMAP issue even in my latest ME Premium 10.15

I have a user who have 2 devices, one windows Outlook 2013, and one Outlook for Mac 2016
He configured IMAP on both devices for the same email
Most IMAP sub folders are ok
But there are some emails which appear fully in Mac but not in Windows
So how much is missing (files or folders), I could not tell as he have quite a lot of sub folders

I tested it.
I can see full email in Mac and I login webmail to see the full email listings
But some email just do not want to appear in Windows
Those email look like normal email, does not seem corrupt
I went to backend folder, and delete all the files other than the actual email files and try to let it resync, but also the same

What could be the reason?
How to resolve for user?
Kindly advise
thanks

MailEnable-Ian
Site Admin
Posts: 8714
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP not full sync

Postby MailEnable-Ian » Thu Apr 19, 2018 12:07 am

Hi,

Can you lodge a support ticket and provide a copy of the example message so we can emulate on our end?
Regards,

Ian Margarone
MailEnable Support

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