email from a gmail account

rfwilliams777
Posts: 1276
Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

email from a gmail account

Postby rfwilliams777 » Mon Jul 02, 2018 7:18 pm

I have a client that the owner uses a gmail account. Her employees use email hosted on my server. Any email from her account goes to the Junk Email folder every time. I have whitelisted gmail.com and whitelisted her email address in both ME and MXScan. Today I set up a filter in the post office that any email from her email account to stop processing filters so the email will come through. Still it comes through and arrives in the junk email folder no matter what I do. Any suggestions?
Robert Williams, Owner
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MailEnable-Ian
Site Admin
Posts: 8773
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: email from a gmail account

Postby MailEnable-Ian » Tue Jul 17, 2018 2:35 am

Hi,

The first step is to trace through the log files to determine what filter is marking the message as spam. My guess is, you have SMTP reverse DNS blacklisting or URL blacklisting actions to mark as spam. The message is triggering the SMTP filter which marks it as spam.

Here is an article to help you trace:

http://www.mailenable.com/kb/content/article.asp?ID=ME020529
Regards,

Ian Margarone
MailEnable Support

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