SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

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MegaByteSistemi
Posts: 10
Joined: Wed Apr 18, 2007 3:33 pm

SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Post by MegaByteSistemi »

Hi all,
i'm experiencing a particular issue.

My customer, when receive an email from their customer, and the mail is signed with customer website (www.swarovski.com) all messages be rejected with 550 5.0.350 -> 5.7.1 delivery not authorized, message refused.

Now, i've checked blacklist, spam rules, all, but the problem remain.
But if customer in sign place website : www.swarovski.it the problem disappear.

Any suggestion ?

Thank you

Alessandro Gennari
-----------------------------------------------
MegaByte Sistemi Informatici
Alessandro Gennari

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Post by MailEnable-Ian »

Hi,

MailEnable does not generate this error: 550 5.0.350 -> 5.7.1 delivery not authorized, message refused. Does the error occur when you are sending to an external mail server? If so then the remote mail server will filtering the URL that is being blocked in the signature.
Regards,

Ian Margarone
MailEnable Support

MegaByteSistemi
Posts: 10
Joined: Wed Apr 18, 2007 3:33 pm

Re: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Post by MegaByteSistemi »

Hi IAN,
no, is a reverse...

When a employee of www.swarovski.com write to a mailbox maintained in out mailenable, he receive the error.

If omit www. before swarovski.com the problem disappear.

Suggestions ?

Regards

Alessandro Gennari
-----------------------------------------------
MegaByte Sistemi Informatici
Alessandro Gennari

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Post by MailEnable-Ian »

Hi,

We would need to see the associated SMTP log files in respect the date/time the user from the swarovski.com domain is sending to your MailEnable recipient. Use the "Track Message" option in the MailEnable administration console and search for the sender address and then post up the trace results.

The Track Message utility is located under: servers > Localhost > System > Diagnose > Track Message
Regards,

Ian Margarone
MailEnable Support

MegaByteSistemi
Posts: 10
Joined: Wed Apr 18, 2007 3:33 pm

Re: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Post by MegaByteSistemi »

Hi IAN
there is the log...


Trace: Tracing message with Message ID [633389990C0145B0A542E22B3500787C.MAI] from the SMTP Inbound Queue

Result: [633389990C0145B0A542E22B3500787C.MAI] was not routed from the SMTP inbound message queue by the local MTA Service. Below are relevant log details:

MTA Debug log matches:
Error with reading log file C:\MAILEN~1\LOGGING\MTA\MTA-Debug-180801.log. Error Could not find file 'C:\MailEnable\LOGGING\MTA\MTA-Debug-180801.log'.


Filter log matches:
Error with reading log file C:\MailEnable\LOGGING\MTA\MTAFILTER-Report-180801.log. Error Could not find file 'C:\MailEnable\LOGGING\MTA\MTAFILTER-Report-180801.log'.


Virus filter log matches:
Error with reading log file C:\MailEnable\LOGGING\MTA\MEAVGEN-Report-180801.log. Error Could not find file 'C:\MailEnable\LOGGING\MTA\MEAVGEN-Report-180801.log'.

Important: Message ID [633389990C0145B0A542E22B3500787C.MAI] has not been routed through MailEnable queues. Check the log details for the reason. If in a cluster you will need to check each cluster server log files.

Status: SMTP Inbound transaction details for Message ID [633389990C0145B0A542E22B3500787C.MAI] follow below:
08/01/18 17:00:33 SMTP-IN 633389990C0145B0A542E22B3500787C.MAI 1256 216.71.158.174 220 europemail.eu ESMTP MailEnable Service, Version: 10.18--10.18 ready at 08/01/18 17:00:33 94 0
08/01/18 17:00:33 SMTP-IN 633389990C0145B0A542E22B3500787C.MAI 1256 216.71.158.174 EHLO EHLO esa2.hc750-82.c3s2.iphmx.com 250-europemail.eu [216.71.158.174], this server offers 6 extensions 265 35
08/01/18 17:00:33 SMTP-IN 633389990C0145B0A542E22B3500787C.MAI 1256 216.71.158.174 MAIL MAIL FROM:<Mario.Iacona@swarovski.com> SIZE=239996 250 Requested mail action okay, completed 43 52
08/01/18 17:00:34 SMTP-IN 633389990C0145B0A542E22B3500787C.MAI 1256 216.71.158.174 RCPT RCPT TO:<p.guzzo@borghi-italia.it> 250 Requested mail action okay, completed 43 36
08/01/18 17:00:34 SMTP-IN 633389990C0145B0A542E22B3500787C.MAI 1256 216.71.158.174 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6
-----------------------------------------------
MegaByte Sistemi Informatici
Alessandro Gennari

MegaByteSistemi
Posts: 10
Joined: Wed Apr 18, 2007 3:33 pm

Re: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Post by MegaByteSistemi »

Hi IAN,
just for remove doubt, i've sent an email contains that domain name.

Now is arrived !!!
But we haven't make nothing, and nothing is changed.

Mystery....

U have other suggestions ?

Regards
-----------------------------------------------
MegaByte Sistemi Informatici
Alessandro Gennari

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