hi im running enterprise premium version 10.11
I have received multiple user complaints about the mouse cursor jumping 1 to 2 times back to the beginning of the new email message, when creating a new email message in webmail. This only happens via webmail. I also tried mozilla firefox and google chrome to ensure it wasnt a browser issue.
I logged into webmail and was able to see/recreate the issue. Basically it happens when you click anywhere in the body area of a new email message. You start typing and usually by time you type the second word of your email the cursor glitches and jumps back to the start of the email message your were typing.
Once you realize your email message is goofed and you have to delete and start over. Its more of an annoyance than anything.
I noticed Once you correct the message it usually doesnt happen again until you refresh the page. Once the page is refreshed then it happens again.
wondering if anyone is experiencing the same issue?
i have tired on multiple computers and it happens everywhere.
Please let me know.
thanks
Graham
Webmail Cursor jumps when creating new email message
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- Site Admin
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- Location: Melbourne, Victoria, Australia
Re: Webmail Cursor jumps when creating new email message
Hi,
Please upgrade to 10.19 as there were fixes to address this problem in web mail.
Please upgrade to 10.19 as there were fixes to address this problem in web mail.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Webmail Cursor jumps when creating new email message
thankyou. i will do so and let you know my results.
cheers!
G
cheers!
G