POP Retrieval not working for gmail to mailenable delivery

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kiamori
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Joined: Wed Nov 04, 2009 1:39 am
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POP Retrieval not working for gmail to mailenable delivery

Post by kiamori » Wed May 08, 2019 8:42 pm

I have some users that would like to use the POP Retrieval to pull email from gmail. The service does not appear to be working. Here is the configuration:

Mail Server: pop.gmail.com
Port: 995
Username: client@gmail.com
Password: ClientPassword

We did confirm that the credentials are correct by logging in directly with them to gmail
No error nothing, how can we see what is going on with this? Does this connection get logged somewhere?

It should also be noted that we did configure the gmail account to allow "pop download" connections via settings > Forwarding and POP/IMAP > POP Download > "Enable POP for all mail"

MailEnable-Ian
Site Admin
Posts: 8975
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: POP Retrieval not working for gmail to mailenable delivery

Post by MailEnable-Ian » Thu May 09, 2019 5:26 am

HI,

Gmail will prevent third party applications from authenticating. You need to log into the Gmail account security settings and create an App password and then use that password for authenticating.
Regards,

Ian Margarone
MailEnable Support

kiamori
Posts: 224
Joined: Wed Nov 04, 2009 1:39 am
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Re: POP Retrieval not working for gmail to mailenable delivery

Post by kiamori » Tue May 14, 2019 9:19 am

Where is the log file for this and can you manually force it to attempt pop retrieval by restarting a service?

This does work however it does take a while for it to pull messages.

Thank Ian.

MailEnable-Ian
Site Admin
Posts: 8975
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: POP Retrieval not working for gmail to mailenable delivery

Post by MailEnable-Ian » Thu May 16, 2019 1:31 am

Hi,

The log file for the POP Retrieval service is located under: Servers > Localhost > Services and Connectors > POP Retrieval > Logs.

https://www.mailenable.com/documentatio ... ector.html
Regards,

Ian Margarone
MailEnable Support

kiamori
Posts: 224
Joined: Wed Nov 04, 2009 1:39 am
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Re: POP Retrieval not working for gmail to mailenable delivery

Post by kiamori » Thu May 30, 2019 2:39 am

Thanks Ian, that helped a lot.

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