Weird message accessing quarantine

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Jinglebens
Posts: 23
Joined: Mon Nov 05, 2007 9:56 am

Weird message accessing quarantine

Post by Jinglebens » Tue Jun 25, 2019 3:18 pm

Updated ME Enterprise Premium from 8.62 to 8.64 and now when quarantine is refreshing exception raised message appears. It proposes to send report to MailEnable but this does not work either. How should this be fixed?
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scngan
Posts: 445
Joined: Fri Dec 30, 2005 1:27 pm

Re: Weird message accessing quarantine

Post by scngan » Thu Jun 27, 2019 5:11 pm

try to use the MEInstaller to reinstall the MMC component

Jinglebens
Posts: 23
Joined: Mon Nov 05, 2007 9:56 am

Re: Weird message accessing quarantine

Post by Jinglebens » Fri Jun 28, 2019 6:58 am

Thank you for the suggestion, but it did not help. Error message pops up dozens of times, just need to be patient to press close until it is gone. So MMC doesn't like some messages in the quarantine where currently are several hundreds mails.

Jinglebens
Posts: 23
Joined: Mon Nov 05, 2007 9:56 am

Re: Weird message accessing quarantine

Post by Jinglebens » Wed Jul 10, 2019 7:33 am

Apparently we have another trouble, with WebMail search this time, caused by the same reason according to the application event log for ASP.NET. Any search pops up this message:

Server communication failure. Please refresh your browser and try again.

Any clue how to fix this will be appreciated. Please, help.

Event log:

Process information:
Process ID: 2852
Process name: w3wp.exe
Account name: DELTAMAIL02\IME_ADMIN

Exception information:
Exception type: ArgumentException
Exception message: 'iso8859-16' is not a supported encoding name.
Parameter name: name
at System.Globalization.EncodingTable.internalGetCodePageFromName(String name)
at System.Text.Encoding.GetEncoding(String name)
at ARPDev.TransferEncoding.DecodeMIMEHeader(String& sHeader, String& sHeaderCharset, Boolean bLeaveHTMLCharactersUnescaped, Boolean bDecodeEvenIfIncomplete)
at MailEnable.Messages.MailMessages.A(XmlNodeList , String , Int32 , HttpResponse , Int32 , Stopwatch )
at MailEnable.Messages.MailMessages.ListFilteredMessages(String sFilterString, Int32 iLocation, String SortField, Int32 MaxTime, HttpResponse Response)
at MailEnable.WebRequest.A(MailMessages& , DataView& , String , Int32 , String , String , Boolean , Int32 )
at MailEnable.WebRequest.ListMessages()
at MailEnable.Clients.WebMail.Mondo.Request.ProcessCommand()
at MailEnable.Clients.WebMail.Mondo.Request.a(Object , EventArgs )
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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