Outlook 2016 won't download new email

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Outlook 2016 won't download new email

Post by purebulk » Wed Jan 22, 2020 7:19 pm

One of my email users can't get outlook 2016 to download email. The send/receive process completes but no new email is downloading. We see lots of new email in the webmail. I deleted the outlook account on the PC and re-created the profile and now nothing downloads, not even the old mail. Webmail still shows lots of email.

I am running 10.29 version of software.

Where do I go from here?

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Re: Outlook 2016 won't download new email

Post by MailEnable-Ian » Tue Feb 11, 2020 4:43 am


How did you configure the Outlook client to connect to the mailbox? Did you connect via IMAP or POP?

Ian Margarone
MailEnable Support

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