IMAP not syncing Inbox in Outlook

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bsimms
Posts: 4
Joined: Mon Jun 12, 2017 6:28 pm

IMAP not syncing Inbox in Outlook

Post by bsimms » Tue Mar 31, 2020 4:04 pm

I have several users, that frequently stop receiving emails in their Outlook. The messages are being sent to their cellular devices just fine, and are showing up in Webmail, but not Outlook. Seems to be the same people more often than not. Any ideas?

MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP not syncing Inbox in Outlook

Post by MailEnable-Ian » Mon Apr 06, 2020 2:20 am

Hi,

What version of Enterprise are you running (version number)?
Regards,

Ian Margarone
MailEnable Support

benjaminlp
Posts: 5
Joined: Tue Apr 10, 2018 10:04 pm

Re: IMAP not syncing Inbox in Outlook

Post by benjaminlp » Thu Apr 30, 2020 7:04 pm

I have the same issue, daily. Enterprise 9.81. I have a district email that is on the same outlook that syncs without issues. Any help would be greatly appreciated.
I also tried to submit a support ticket and it says my email is not the one on file, so when I try to login to get the email says incorrect but same credentials work on discussion board, are they different accounts? When i try to recover with username it says not enough info and to contact mailenable.
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MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP not syncing Inbox in Outlook

Post by MailEnable-Ian » Fri May 01, 2020 12:43 am

Hi,

If you can send a copy of your MailEnable diagnostic report to reponse@mailenable.com and refer to this forum post and I will look up your registration details and send them out to you that way.
Regards,

Ian Margarone
MailEnable Support

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